updated 03:50 pm EDT, Mon August 21, 2006
Dell Aware Since October
Dell's problems with its laptops have not ended since the massive battery recall issued last week. Technical support phone service relating to the recall has been consistently busy and prone to disconnections; this damaged Dell's reputation at a time when the company saw its profits halved compared to a year ago. Such timing was not intentional, however. Dell and its manufacturing partner Sony knew about the issue since October, a company spokesman said today. The formal announcement of the recall was made only when both Dell and Sony confirmed that a design flaw in certain lithium-ion batteries could potentially ignite them or cause an explosion.