Printed from http://www.electronista.com

RIM apologizes, bolsters BlackBerry network

updated 04:40 pm EDT, Fri April 20, 2007

RIM on BlackBerry Outage

Research in Motion this afternoon apologized for the outage this week that blocked BlackBerry messages for hours. Company co-leader Jim Balsillie validated earlier reports that the crash was self-inflicted, saying that RIM had 'accidentally' caused the problem and would avoid repeating the mistake.

"There are times when a mistake can happen and you think your processes are designed to handle every eventuality, and every now and then, one doesn't," the executive said. "Of course you take action to ensure it doesn't happen again."

The solution was said to be a series of changes within the company's network structure to make sure it would remain intact in the case of a catastrophic failure. Tuesday's issue was triggered by a flawed upgrade that disabled the system and failed to activate a backup system that would have kept the service active. Balsillie defended the company's relative silence until today, telling reporters that its first priority was full service.

"Do people like this happened? No," he said. "But we're taking it very very seriously and we're supporting our customers."



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

  1. leonpro

    Fresh-Faced Recruit

    Joined: May 2004

    0

    by keeping quiet...

    and keeping customers out in the dark until the last minute when everyone has raised h***. That's how customers are supported.

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

D-Link DIR-510L 802.11AC travel router

Having Internet access in hotels and other similar locations used to be a miasma of connectivity issues. If Wi-Fi was available, it wa ...

Ooma Office small business VoIP

Voice over IP (VoIP) services have been around for a very long time. Only recently has the implementation become a bit more robust, al ...

BOXi T-200 travel projector

Projectors have become a key piece of equipment for the business world. From multi-media presentations to the traditional slideshows, ...

Sponsor

toggle

Most Commented

 
toggle

Popular News