Apple's iPhone Battery Replacement Program

updated 01:50 pm EDT, Mon July 2, 2007

 

iPhone battery replacement


Apple has posted details on its iPhone Battery Replacement Program, enabling iPhone owners with dead batteries to exchange the dead cells for a $79 service fee plus $6.95 shipping & handling. The service is designed for iPhone owners who only require service because the battery's ability to hold an electrical charge has diminished, according to Apple. The Cupertino-based company will replace the battery if the iPhone shows no sign of damage due to accident or abuse, but battery replacement clears all data from the cellular handset. Apple does not offer data transfer services, instead warning customers to sync their iPhone with iTunes just prior to sending the device to the company for a new battery. The repair process normally takes three business days, and Apple asks users not to send any accessories with the iPhone.

Last week the Foundation for Taxpayer & Consumer Rights warned Apple as well as AT&T about charging iPhone owners for battery replacements, calling on the companies to provide consumers with free and immediate replacements at retail locations for the life of the iPhone. Apple's newly revealed iPhone Battery Replacement Program appears to ignore that warning, however, while the organization's second concern -- lofty cancellation fees -- still apply to customers who are immediately locked into a 2-year service agreement with AT&T upon purchasing the cellular handset.


By Electronista Staff

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Previous Comments

  1. schwank

    Junior Member

    Joined: Feb 2000

    0

    3 days without a phone

    I dont think so.... its not an ipod its a phone


  1. f.duane

    Fresh-Faced Recruit

    Joined: Nov 2006

    0

    saturday's news

    i remember reading that on saturday on apple.com/iphone. what macnn doesn't mention is that you can get a service iphone while yours is in repair, and they charge 29 dollars for it.


  1. darkelf

    Fresh-Faced Recruit

    Joined: Nov 2003

    0

    also, my truck...

    the battery on that thing lasts, like, five years tops. unacceptable for a vehicle designed to last twenty years or more. i demand free battery replacement for the life of my vehicle. and don't even get me started about the gas tank. its like i'm refilling that every week!


  1. dynsight

    Fresh-Faced Recruit

    Joined: May 2005

    0

    agree that it is too long

    The 3 days is ridiculous (almost as asinine as darkelf's comment about the truck...what a s******). I doubt he would go without his truck for 3 days.

    A service iPhone for $30 bucks is barely acceptable.

    SO, a new battery will cost you nearly $120, which is about 20% the cost of the 8Gig model.

    I think that purchasers should start to make a stink (as they did with the iPod battery a couple of years ago) for a better plan.


  1. ptkdude

    Fresh-Faced Recruit

    Joined: Feb 2006

    0

    Cell Phone Batteries

    Those who are complaining about having to pay this to have Apple replace the battery need to consider batteries in other cell phones. Cell phone batteries last, on average, about a year. Replacement batteries usually run about $80-90. Cheaper batteries are knock-off brands and generally don't perform as well as genuine Motorola/Nokia/Samsung/etc. Those who are complaining about having to pay this to have Apple replace the battery need to consider batteries in other cell phones. You get what you pay for.


  1. ronjamin

    Baninated

    Joined: May 2002

    0

    f****** PRICKS

    How the f*** can I just drop everything while APPLE decides to take 3 days to replace my battery???

    APPLE stores should swap out the batteries on-site, without fail.

    But really, i've only had to buy one battery for my cell and I use it every day. But the point is that I cannot do without my cell phone.

    If they want us to send inthe phones, they should give out LOANERS until the phone is returned.


  1. jpellino

    Fresh-Faced Recruit

    Joined: Oct 1999

    0

    From what I hear...

    Civilization made it several thousand years without cell phones. I think we can all make it three days without the new spanky one.


  1. vasic

    Fresh-Faced Recruit

    Joined: May 2005

    0

    Non-issue

    If your battery ever dies (two, three years from now), you will have an option of 1. replacing it in Apple store (while-you-wait), or 2. sending it in (if the store is too far). You can either use one of the old GSM unlocked phones meanwhile (I don't know anyone on GSM who doesn't have at least one old Nokia or Samsung lying around). The price of the thing is just about the same as any other cellphone battery.

    I am sure for those who are so cheap they cringe at $87 battery cost, there will be plenty of after-market cheap alternatives, perhaps even with instructions for do-it-yourself approach.

    The truck analogy was extremely amusing (well, perhaps not for those who for some weird reason find it impossible to survive in this world without being tethered to a cellphone...). They can, of course, always get that $29 loaner (if they are in that small group that doesn't have an old GSM phone at home).


  1. dmsimmer

    Fresh-Faced Recruit

    Joined: Feb 2005

    0

    That's why I won't...

    ...own an iPhone.

    If you won't honor the device's inner parts, make it replaceable by the consumer.

    I would love an iPhone, but Apple's terms are too extreme. I will not deal with AT&T. I will not go without my phone for 3 (business) days, and be charged $130.00 for the privilege.


  1. testudo

    Forum Regular

    Joined: Aug 2001

    0

    Re: cell phone batteries

    Excuse me, but people aren't complaining about the price, they're complaining that Apple didn't make it easy to swap out. On every cell phone I've seen, removal of the battery is simple, and replacement just as much (its even helpful if your phone decides not to respond anymore, rather then trying to remember freakin' keystrokes like with an iPod).

    And jpellino, civilization also lasted thousands of years without running water, electricity, cars, public transportation, etc. But if your job depends on your phone (as many people's do, and as many people's jobs might rely on their car or their computer or electricity), maybe you too would be irritated at the hassle.

    BTW, this is one the things Apple wanted control over, as opposed to letting the carrier handle it: hardware issues. With my cheapo verizon phone, the first year I have it, I can get it replaced if its not working, no questions asked (well, except "What's your phone number?"). Apple is more "Your iPod is scratched, which implies you dropped it, so we're not going to fix it".


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