updated 01:50 pm EDT, Mon July 2, 2007
iPhone battery replacement
Apple has posted details on its iPhone Battery Replacement Program, enabling iPhone owners with dead batteries to exchange the dead cells for a $79 service fee plus $6.95 shipping & handling. The service is designed for iPhone owners who only require service because the battery's ability to hold an electrical charge has diminished, according to Apple. The Cupertino-based company will replace the battery if the iPhone shows no sign of damage due to accident or abuse, but battery replacement clears all data from the cellular handset. Apple does not offer data transfer services, instead warning customers to sync their iPhone with iTunes just prior to sending the device to the company for a new battery. The repair process normally takes three business days, and Apple asks users not to send any accessories with the iPhone.
Last week the Foundation for Taxpayer & Consumer Rights warned Apple as well as AT&T about charging iPhone owners for battery replacements, calling on the companies to provide consumers with free and immediate replacements at retail locations for the life of the iPhone. Apple's newly revealed iPhone Battery Replacement Program appears to ignore that warning, however, while the organization's second concern -- lofty cancellation fees -- still apply to customers who are immediately locked into a 2-year service agreement with AT&T upon purchasing the cellular handset.