updated 04:30 pm EDT, Thu August 9, 2007
Dell shipping delays?
Buyers hoping to get a Dell computer before the school season begins may be in trouble, according to numerous customer anecdotes. The site NotebookReview observes that its Dell forum has seen traffic rise to 200 percent above average for the past four weeks, with a majority of threads being complaints about shipping delays extending into weeks or over a month. Specifically, the Inspiron 1420, 1520 and 1720 laptops appear to be in too high a demand, while the XPS M1330 only began shipping early last week, despite a late June launch.
Delays may further be tied to lid color, as forum posters have noted that while black and white lids generate no (extra) delay, ordering non-standard colors such as brown, blue, red or pink may add as much as 11 days to the arrival of a computer. Choosing a short-stocked video card may also prolong shipping.
Dell is said to be offering concessions to some buyers, such as refunds, OS upgrades and warranty extensions. Those who may be eligible, however, must call Dell to negotiate for them.