updated 04:40 pm EDT, Mon October 22, 2007
AT&T admits U-verse drop
AT&T is confirming recent, widespread outages of U-verse throughout all the 33 regions where it is available, the Associated Press writes. The IPTV service went down entirely for many customers on Sunday morning, and while AT&T managed to shortly return some local channels -- in addition to larger cable news and sports networks -- it was not until Sunday night that AT&T could resume full service to all areas. In some cases, customers were required to reboot their cable boxes.
AT&T says it is still investigating why U-verse crashed, and a number of complaints from Internet forums charging that the company was not providing proper customer service when it was needed. The success of U-verse is considered critical by AT&T, as it has had to fend off an increasing number of cable companies entering its traditional phone business. Presently, U-verse is said to have approximately 100,000 subscribers.