updated 03:20 pm EDT, Mon October 22, 2007
HP Pavilion Wi-Fi Issue
HP's Pavilion notebooks have been suffering from a critical problem with their wireless access that the company has yet to publicly acknowledge, say users reporting the issue on the official support forums. Users of both the 15-inch dv6000 and 17-inch dv9000 series portables have reported their Wi-Fi chipsets disappearing from Windows, forcing users to connect with Ethernet. Reinstalling Windows and updating the notebook's firmware have not provided a fix, according to customers. A replacement mainboard is said to be the only probable solution.
Despite the apparently widespread nature of the issue, HP has not announced a recall or repair program and has not actively suggested replacing the mainboard to users, waiting instead for customers contacting its technical support to request the change. The American PC maker has so far been unavailable for comment and has been accused by some users of responding slowly to the issue despite the company's recent success as the second-strongest PC vendor in the US. [via ZDNet]