T-Mobile pinpoints Sidekick Slide bug, promises fix
updated 03:10 pm EST, Wed November 21, 2007
T-Mo Sidekick Slide Fix
The cause of the Sidekick Slide's seemingly random reboots has been confirmed and will let the Danger/Motorola produced messaging phone return to shops, T-Mobile has announced today. The failures, which prompted a halt to sales, are now known to be triggered by poor battery contacts; sliding the screen out to type on the keyboard sometimes loosens the contact and forces the device to shut off momentarily. The problem can be fixed both on new production runs as well as through an unnamed solution for existing customers that keeps the contact in place, T-Mobile claims.
The wireless provider has stopped short of issuing a recall but is asking customers who already own the affected Sidekick to contact customer support to explore their options for returning or replacing the phone. No date was given for when the Slide should return for sales either through T-Mobile's website or its retail stores.
