updated 03:20 pm EST, Fri January 18, 2008
Dell XPS Notebook Shocks
Dell is not publicly acknowledging a series of complaints that some of its aluminum-clad notebooks are sending minor electric shocks to users, according to numerous complaints from the company's support forums. Systems with the metal trim, which primarily include the XPS M1330 and M1530 as well as the Inspiron 9400, are said to deliver jolts when users touch the aluminum while grabbing the side or using the trackpad. As some systems have shipped with two-prong power plugs, the affected notebooks lack a proper ground and promptly send some electricity to the user instead of through the outlet.
The Texas PC house has reportedly been willing to ship out power adapters that address the problem on a case-by-case basis but has yet to formally recognize the issue, pushing many customers into repeating troubleshooting steps and potentially going without the fix. Dell has so far only relied on an earlier knowledge base article that indicates its Inspiron and XPS notebooks fall within safety limits that prevent any harm to users.