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Dell quiet on XPS notebook shock issue

updated 03:20 pm EST, Fri January 18, 2008

Dell XPS Notebook Shocks

Dell is not publicly acknowledging a series of complaints that some of its aluminum-clad notebooks are sending minor electric shocks to users, according to numerous complaints from the company's support forums. Systems with the metal trim, which primarily include the XPS M1330 and M1530 as well as the Inspiron 9400, are said to deliver jolts when users touch the aluminum while grabbing the side or using the trackpad. As some systems have shipped with two-prong power plugs, the affected notebooks lack a proper ground and promptly send some electricity to the user instead of through the outlet.

The Texas PC house has reportedly been willing to ship out power adapters that address the problem on a case-by-case basis but has yet to formally recognize the issue, pushing many customers into repeating troubleshooting steps and potentially going without the fix. Dell has so far only relied on an earlier knowledge base article that indicates its Inspiron and XPS notebooks fall within safety limits that prevent any harm to users.



By Electronista Staff
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  1. Anne@del

    Fresh-Faced Recruit

    Joined: Nov 2006

    0

    What Dell has to say

    ... can be found in this post over at the Direct2Dell blog.

    http://direct2dell.com/one2one/archive/2008/01/18/41538.aspx

  1. csimon2

    Junior Member

    Joined: Aug 2000

    0

    Not unique

    I used to have this problem with my company issued Dell D810, and that's not even aluminum. Thank god I was finally able to convince TPTB to buy me a macbook pro.

  1. Eldernorm

    Fresh-Faced Recruit

    Joined: Sep 2007

    0

    Hmmm

    Dell, Our c***, your shock! :-)

  1. driven

    Addicted to MacNN

    Joined: May 2001

    0

    wow ...

    This is shocking ... absolutely shocking ...

  1. Deal

    Mac Enthusiast

    Joined: Apr 2001

    0

    Makes you wonder...

    Do engineers at Dell even know about electrons?

    The post mentioned above with the link shows Dell's response, which is the most blatant lie. I can't believe they expect their users to believe that. "Call your utility company?" Give me a break. If you stick a knife in your wall socket, you'll get shocked, you know a sort of tingly feeling. If you stick your Dell into the same socket and get a tingly feeling, it's apparently not a shock!

    Dell, Texas has a chair for you—and it won't shock you at all.

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