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Error infuriates Gmail users, some down for a day

updated 11:25 pm EDT, Thu August 7, 2008

Gmail server downtime

Many Gmail users were unable to access their accounts Wednesday, confronted instead with a "502 server error." Although the problem was a minor inconvenience for some, certain businesses complained of significant setbacks to their overall operation until the problem was fixed. Representatives for Google were reluctant to give a solid time frame for a resolution, but reminded users that they were working diligently toward a solution.

The Gmail Team acknowledged the problem around 2:00pm Wednesday, identified the source of the problem before 8:00pm, before finally solving the issue just before 5am Thursday. Users across the globe were affected, but no details were provided regarding the number of accounts involved.

The problem seemed to be restricted to a "small subset" of users, most likely an issue with a particular server or cluster.

 
Previous Comments

That's not right

08/08, 06:22am (1 reply) reply

Google's stable compared to MobileMe isn't it?

I laugh at all those who claimed GMail was stable and they had no problems but had nothing but problems with MobileMe.

GMail's been around for years but MobileMe has only been around for a month or so.

I guess the shoe's on the other foot now.

lowededwookie

Fresh-Faced Recruit

Joined: Apr 2008

+4

Businesses?

08/08, 07:57am reply

I would be uncomfortable, as a business, dealing with ANY 'puplic' email host like yahoo, gmail, aol, etc.

You have little control of spam, DNS issues and whatnot. Most companies should invest in, and manage, their own email server, especially if electronic communications are essential to their business.

dynsight

Fresh-Faced Recruit

Joined: May 2005

+4

It's free

08/08, 08:01am reply

It's free people. You can't complain about something you're getting for free.

appleuzr

Fresh-Faced Recruit

Joined: Aug 2006

+2

it's BETA

08/08, 08:50am reply

Sure it's been a few years now but GMail is still considered in beta release.

kikkoman

Senior User

Joined: Nov 2002

0

Cheapskates?

08/08, 09:53am reply

I would love to hear business logic behind using a free e-mail system as a business contact. I would also very much like to see a business willing to do, well, business with a business that uses free e-mail account (gmail, yahoo, hotmail) for, well, again, business (how about that sentence?).

Even AOL reeks as amateurish for a business; some fifteen years ago, you could get away with that, since hosting/domain name cost a lot of money. Today, these can be hand for about $10 per year, and you get your own domain name with mail, web site, etc.

Again, I'd love to meet businesspeople behind the businesses conducting business from something @gmail.com.

vasic

Fresh-Faced Recruit

Joined: May 2005

+2

confusing

08/08, 10:26am reply

Representatives for Google were reluctant to give a solid time frame for a resolution, but reminded users that they were working diligently toward a solution.

Then

The Gmail Team acknowledged the problem around 2:00pm Wednesday, identified the source of the problem before 8:00pm, before finally solving the issue just before 5am Thursday.

The first paragraph implies the problem still exists. The second implies it is fixed.

And maybe this is Apple's influence into Google! Then again, they solved the problem within 24 hours. I guess you get what you pay for...oh, right, it's free.

testudo

Fresh-Faced Recruit

Joined: Aug 2001

-4

re: Cheapskates

08/08, 10:28am reply

vasic, I don't agree with you at all. I've had many dealings with business people using hotmail or yahoo accounts. In fact, though I'm not at liberty to talk much about it (NDAs and all), let's just say I'm in the process of working a lucrative money transfer deal with a certain top official of an unnamed African country. And the entire gov't apparently uses hotmail for their email.

testudo

Fresh-Faced Recruit

Joined: Aug 2001

+1

No Domain, No Biz...

08/08, 10:54am reply

Our company has a strict policy of not trusting anyone who
can't afford their own domain name. It costs very little (only
$100 annually for a domain & full ISP web / e-mail service).

If you can't afford the service via an ISP or your own server,
you don't deserve our business - you're labelled a risk.
Higher understanding and use of technology for security
and business transactions is important to our business
model and is paramount as a client.

But, I've personally been willing to bend the rules a bit for
people or small businesses that I've gotten to know well
and trust but are not as technically inclined as they should
be by adding them to our own secure servers for e-mail
and FTP file transfers. Solving both security/domain issues.

DahlBryn

Fresh-Faced Recruit

Joined: Jan 2004

0

Now it's not only GMail

08/08, 08:01pm reply

Apparently Blogger is having problems as well.

It must be a web services thing.

lowededwookie

Fresh-Faced Recruit

Joined: Apr 2008

+1

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