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Telus pushing unlimited PC data users out?

updated 04:35 pm EDT, Mon August 25, 2008

Telus Pushes UL Data Users

Canadian cell provider Telus is attempting to upsell or drive out customers taking greater advantage of the company's unlimited PC data services, according to separate reports. User posts at HowardForums as well as separate claims from individual users allege that Telus is either demanding that customers of its legacy Connect 75 Unlimited service pay for a capped $65 plan with 1GB of data or else is canceling their accounts without warning, giving them in some cases as little as 30 days' advance notice before the account shuts down.

Company representatives contacted by the customers often justify the push by claiming that the users violated their service agreements by engaging in "multi-media streaming" but often using an unclear definition of the term that includes services which cache media rather than streaming it, such as YouTube. Critics also charge that many of these services are too commonplace online and that the provider has freely admitted it targets some customers based on bandwidth problems at the local network node rather than their actual behavior.

"We paid a fairly high fee in order to have an 'Unlimited' data plan," says one family. "The terms of service make no mention of any particular bandwidth cap. The word 'unlimited' implies 'without limit'. Telus did not communicate any such limit to us."

The pressure puts into doubt the historic practice by most carriers of grandfathering plans as long as they remain active and potentially creates precedents for carriers to change the plans themselves without altering the terms. It also threatens some rural or otherwise remote users who may lack an option for fast landline service but still live in areas covered by 3G networks.

US carriers have already instituted more concrete limits for their PC data service, often setting up formal limits of about 5GB but loosening some of the restrictions for downloadable content.

Telus hasn't formally commented on the accusations as of press time. [via Michael Geist]

By Electronista Staff
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  1. Eldernorm

    Fresh-Faced Recruit

    Joined: Sep 2007


    Greed wins out

    Greed. Greed and more Greed. Telcos want to advertise what ever they want to get customers and only inforce contracts when it is favorable to them. HMMMM. Sounds like a big company crushing small individuals. Maybe they need a HUGE class action suit to crush the phone company and put some one new in there.

    Fair is fair but these guys do not care about fair, only greed...... for them.

    Just a thought.

  1. MeandmyMac

    Fresh-Faced Recruit

    Joined: Feb 2008


    Let em...

    I'm sure there are those customers at telcos that would either pay to use the new service, be happy to leave telcos and still those even happier to sue telcos for breach of contract and false advertising.

  1. que_ball

    Fresh-Faced Recruit

    Joined: Aug 2000


    Not all customers

    So far this has only been affecting customers of Telus who are roaming on a partner network for most of their usage.

    The only customers to be contacted so far all live in the Atlantic provinces where Telus does not have their own towers. No customers in areas where Telus runs their own network infrastructure have been kicked off the legacy Connect $75/Connect $100 plans.

    What happened is that when these Connect plans were first developed Bell mobility was also selling a $100 unlimited aircard plan. But Bell quickly cancelled users who were roaming on the Telus network and so Telus doesn't get any roaming revenue to offset the cost they are paying to Bell and their Atlantic divisions for Telus customs usage.

    I would hesitate to slap my own personal evil tag on this action until they actually start cancelling users who are in their native coverage areas. As it stands, they should probably just suck it up and allow these customers to stay on unlimited until their contracts are up.

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