updated 12:35 pm EDT, Wed September 3, 2008
iPhone data outages
(Updated with new AT&T information) iPhone owners on the east coast of the US are experiencing severe problems with AT&T's network, according to scattered accounts. In some areas customers are complaining of a complete lack of cellular data functions, including e-mail and web browsing, over either EDGE or HSDPA (3G). The problems appear to be widespread, affecting areas like New York, Missouri, Massachusetts and North Carolina, and typified by phones misreporting excellent coverage.
The issue also appears not to be exclusive to iPhones, affecting other devices such as BlackBerries and N95s. AT&T spokesman Brad Mays says that the carrier is "aware of the reports" and looking into the situation, but one New York City customer has been told that data may be out until 9PM Eastern. In the meantime, some customers suggest it is possible to obtain credit from AT&T as compensation.
Update: AT&T claims that the outage should now be fully resolved. "There was a routing issue affecting some wireless data use in the Northeast region," says a representative. "AT&T technicians determined the cause and restored service at 11:56AM EDT. Voice calling, text messaging and BlackBerry e-mail were unaffected."