Microsoft to copy Apple Genius strategy
updated 03:40 pm EDT, Fri September 5, 2008
Microsoft Guru Strategy
Microsoft on Friday said that its $300 million marketing campaign will now involve in-store representatives to promote the brand, the company's general manager of corporate communications, Tom Pilla, says. Effectively mimicking Apple's Geniuses as well as their floor specialists, Microsoft will run a trial later this year that sees 155 trained experts in Windows, nicknamed Microsoft Gurus, answering questions at larger retail chains such as Best Buy and Circuit City.
The Gurus will answer both general questions about computers and giving their own demos of different Microsoft programs and services working in tandem, including Windows Vista as well as Windows Mobile-based smartphones and Windows Live web features. Like their Apple counterparts, the Windows-focused agents won't be paid by commission and will instead focus on their ability to help whichever customers they receive.
Repairs and other technical support won't be part of the new program.
Microsoft plans for the new workers to be in place by the end of 2008 but hasn't said when the program would expand if successful; it has already been running a very small trial of 25 employees since October of last year.
The move comes just as holiday shopping is about to begin and as part of a larger concerted effort to regain control of Vista's image, which Microsoft says was partly tarnished by Apple's "Get a Mac" ads as well as by a premature release of the new Windows version that saw slow performance and bugs discourage many potential buyers. Microsoft claims to have solved these issues with updates over the past several months.
activate sarcasm detector
09/05, 03:56pm (1 reply) reply
Microsoft copying Apple?! Nawww, couldn't be! They're such an innovative company!
devospice
Fresh-Faced Recruit
Joined: Aug 2000
doesn't sound like
09/05, 04:01pm reply
the Apple Genius Bar, sounds more like glorified marketing reps.
The Gurus will answer both general questions about computers and giving their own demos of different Microsoft programs and services working in tandem, including Windows Vista as well as Windows Mobile-based smartphones and Windows Live web features.... Repairs and other technical support won't be part of the new program.
That's not very much like Apple Genius Bar, where you actually do get some technical support and help resolving issues.
Besides, even Microsoft could not afford to staff a Genius Bar, they would get so many people coming in every day complaining about BSOD and the computer they bought six months ago being slow as s*** etc.
And, Best Buy I am sure makes some change charging PC owners to fix their Piece of c***. Can't have Microsoft drones helping them for free, can we?
climacs
Fresh-Faced Recruit
Joined: Sep 2001
What a joke
09/05, 04:06pm reply
Hmmmmm...
"The Gurus will answer both general questions about computers and giving their own demos of different Microsoft programs and services working in tandem, including Windows Vista as well as Windows Mobile-based smartphones and Windows Live web features. Like...and will instead focus on their ability to help whichever customers they receive.
Repairs and other technical support won't be part of the new program."
So, these "Gurus" will be there to sell Vista, not provide technical support to your questions.
It sounds like they will not help you fix your messed up Vista, only try and sell you on a new copy.
Microsoft greed........ all the way. :-)
Just a thought.
en
Eldernorm
Fresh-Faced Recruit
Joined: Sep 2007
All they need to do
09/05, 04:08pm reply
All Microsoft needs to do is make sure that they can say the following:
That's a hardware problem. Call the manufacturer.
Well, then why not just set up kiosks and let customers press on the buttons:
blue screen, press 1
black screen, press 2
endless houseglass, press 3
Apple: copy this.
Paul Huang
Forum Regular
Joined: Sep 1999
Wow
09/05, 04:31pm reply
Wow....how original.....
With all the money this company has, they couldn't hire some marketing staff with unique ideas?
CobraNT
Dedicated MacNNer
Joined: Aug 2003
MS-Guru?
09/05, 04:32pm reply
Wow I'd hate to have that job.
The logistics of running a Guru service for Microsoft in a way that actually provides the necessary level of service to customers blows my mind. They have no idea what they're getting into.
jasonh1234
Fresh-Faced Recruit
Joined: Apr 2007
Ha ha ha
09/05, 04:35pm reply
If Ballmer hasn't killed off Microsoft... and we KNOW he's working on it... then THIS aught to!
Imagine the support costs!
JeffHarris
Fresh-Faced Recruit
Joined: Oct 1999
HAHAHAHAHHAHA
09/05, 04:37pm reply
Microshit support?
Ha-lowww...dis is Ran-jeet.. dew yew un-da-staaand da werdz com-ming out af my moth?
HAHAHAHAHAHAHAHAHAHHA
Micromorons = worlds best self destruct show!
jarod
Fresh-Faced Recruit
Joined: Apr 2005
Wow...
09/05, 04:47pm reply
Man, if it wasn't for their guaranteed revenue generating products....MS would have failed long long ago.
slapppy
Fresh-Faced Recruit
Joined: Mar 2008
How unoriginal
09/05, 05:07pm (1 reply) reply
Does Microsoft have just ONE (1) original idea in the entire company? Or do they just live to rip off other companies' ideas?
houstonmacbro
Mac Enthusiast
Joined: Nov 2005