Printed from http://www.electronista.com

Sprint details pro-rated early termination fees

updated 12:05 pm EDT, Fri October 31, 2008

Sprint details ETFs

Sprint on Friday announced details of changes to its early termination fees (ETFs) first introduced last week, which are due to come into effect on November 2nd. Sprint will reduce customers' $200 ETF by $10 for every month past the sixth month of their contracts, hitting $100 in the 15th month of a contract, which is the lowest pro-rated ETF in the industry, the wireless provider is quick to point out. Before a user's contract expires, the fees could dip to as low as $50.

The company will also continue to offer its 30-day trial service to customers, who can return handsets and deactivate service without a financial penalty within the first 30 days of their contract.

While Sprint may have the lowest pro-rated ETF rates in the industry, the provider was the last among major wireless companies in the US to embrace them and recently faced a court defeat that attacked the company in part for charging customers the high price of a full ETF when they cancelled service.

The pro-rated ETFs are the latest move in the company's efforts to improve satisfaction among its customers, which is widely regarded as one of the contributing factors to the company's decline in subscribers. Sprint recently led a customer service survey that supports its belief its service efforts are proving effective.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

ActvContent Sync Smartband

Smartbands of all sorts are hitting the market. Some build on the buzz around fitness trackers, while others offer simpler features fo ...

RocketStor 6324L Thunderbolt 2 eSATA bridge

Like it or not, the shift to Thunderbolt is underway. The connection is extremely flexible, allowing for video and data to co-habitate ...

Patriot Stellar Boost XT 64GB USB 3.0 drive

A vast selection of USB memory sticks means that consumers can often find exactly the size drive they need in a configuration that can ...

Sponsor

toggle

Most Commented

 
toggle

Popular News