updated 03:45 pm EST, Thu December 18, 2008
Verizon Denies Storm Rate
Verizon quickly responded to claims of high return rates for the BlackBerry Storm by denying the allegations. Speaking to BGR, a spokesperson for the carrier argues that the Storm has the fewest returns of "any of our PDAs," including those currently part of the company's roster. No official statistics have been given to support the rebuttal, however, which seeks to defuse allegations that as many as 50 percent of Storms have been returned.
The original story source is cautious not to reach definitive conclusions but maintains that the original claims of widespread returns come from three "extremely credible" sources that at least point to problems with the phone in certain regions. More confirmation is still necessary, the report says.
If accurate, the unusual return rate is believed to have been sparked by both severe initial lag in software as well as frustrations with the screen, which requires a distinct press inwards to trigger many commands.