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Xsilva demos LightSpeed 3.0 for POS, backoffice

updated 11:35 am EST, Mon January 5, 2009

Xsilva demos LightSpeed 3

Xsilva (Booth No. 314) this week will offer previews and demos of LightSpeed 3.0, its revamped retail point-of-sale (POS) application. Expected to ship in the spring of 2009, LightSpeed combines a POS functions for front-counter retail with back-office functions such as inventory management, order processing and billing. Version 3.0 will feature a new point-of-sale screen, a host of new features for multi-store retailers and support for the latest version of Xsilva's e-commerce solution, Web Store 2.0.

The company notes that version 3 will also offer an all-new interface with streamlined operation to increase transaction speed, a new "Button" mode for fast-paced touch-screen sales environments, a versatile sidebar configurable to adapt to different styles of retailing, and more. To help manage multiple locations, the business solution also provides replication across multiple store locations as well as support for cross-store gift cards and returns and cross-store sales/inventory reports/

Xsilva will also preview Web Store 2.0, which will ship in January. Web Store, an add-on to the LightSpeed suite of retail tools, provides retailers with a PHP- and CSS-based e-commerce site that engages online shoppers with fully customizable templates. "Visitors to a retail site employing Web Store are greeted by rich product visuals and a clean design that delivers an elegant and stylish look and feel inspired by Apple Inc.'s online store," the company touted.



By Electronista Staff
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  1. chmal

    Fresh-Faced Recruit

    Joined: Jun 2009

    -4

    Lightspeed was a disaster for our business

    Lightspeed was a disaster for our retail business.
    I've never met a point of sale program that was so difficult to use and so easy to make mistakes with. My true review would be thousands of words long to list all of the problems we had with this program. The short version: It is far to easy for people to make mistakes simply ringing up sales. Ringing up customers takes twice as long as other programs - many mouse clicks needed, no shortcut key for quantity (this was a huge time killer for us as customers buy a lot of little items at a time, with different quantities for each), I was surprised to have no way to hold receipts, no place to enter a coupon to discount the whole sale (must discount a specific item which messes with your margins in reports, so we had to create a product called coupon and charge a negative quantity for it). Even the payment screen takes so many unnecessary steps - click here, select that, swipe card, move cursor to button to tell it to process the card, click process, click OK to acknowledge swipe was successful, then click print, then tell it how many copies, then click print again, etc. Streamline this process please! It's so easy to misswipe a credit card and then print out a complete receipt, giving you the illusion that someone has paid, but looking at the bottom it says paid zero. It's very easy to swipe a card twice for the same transaction - no warning given that you've already charged a customer for this sale. Very difficult to refund a customer back to their credit card. Even watched the tutorial while the poor customer stood there and was no help with our problem. If you scan a UPC that's not in the system it doesn't warn you, it just puts nothing on the receipt, so when ringing up multiple items it's super easy to miss an item. If you click save before going to payment screen, the system removes all the items on that receipt from inventory (instead of removing them when sale is complete). If a customer changes their mind on an item before paying it is a very difficult process to put the item back into inventory and very easy for inventory numbers to be inaccurate. They need to make payment screens much more streamlined and help us to make sure it's not so easy for employees to make mistakes when ringing people up. We lost a lot of money in inventory sent out the door. We spent hours renaming all of our 3000 or so inventory items to make them searchable in the invoice screen (invoice screen only searches for product description, so had to add the manufacturer, color size, etc to every product description in case it had to be searched for when ringing up.
    Ordering process was also a nightmare - We do loads of ordering every day from over 300 vendors, 5 or 6 of which are big distributors that we order from - each carry up to 600 items that we have to choose from. I have to be able to see what's available from each and choose from that list - the only way to do that is to open products, view the ones where my distributor is the supplier, then drag items into an open PO. Very difficult to fit both of these windows onto the same screen, very very easy to make mistakes (carefully dragging an item down frequently resulted in the wrong item showing up! The one I dragged wasn't the one that made it onto the order, so have to drag, click on the PO window to make sure the right item made it on, then mouse click the quantity to change it, go back to the product screen, etc. With my old 6 year old software it took us about 45 minutes to order from one of those distributors. With lightspeed it was an hour and a half. With my new Quickbooks point of sale program, I can pull up a screen that has an empty row next to my inventory numbers for that distributor, I type in the quantities using my down arrow and my quantitiy shortcut key, and click enter at the end, which populates a PO with everything I chose. Ordering now takes me about 15 minutes. Receiving a PO is overly complicated as well, with too many clicks and saves, no place to put very simple things like freight charges, or discounts from a supplier (again we had to create new products called freight and supplier discounts, and then the system is fussy about the fact that they have no product codes or suppliers for freight, which caused us to set up a new vendors for it, etc. Am I the only retailer that has to pay freight for a delivery?) Changing a price as you receive an item doesn't update the costs for that product, so separate cost adjustments have to be made for each item, etc. Time wasters.
    Learning lightspeed is very difficult process. It's surprisingly non-intuitive, especially for a MAC product. The tutorials are very incomplete, support takes 24 hours to get back to you, and the solutions they suggest invariably cause new problems. It's a frustrating, time wasting, bloated piece of software that seems like no one ever tried to use it in a retail situation before putting it on the market. It can do so many things, but for a retail situation where we essentially just need a program to help us keep track of inventory, ring up and keep track of customers easily, and order and receive products quickly. We did almost 1000 sales items in the first few weeks, and still we felt like it was getting no easier. I think Lightspeed has a lot of work to do to make this program fit what you think a Mac program should be - easy to use, easy to learn. This is neither, and it costs a bundle.

  1. chmal

    Fresh-Faced Recruit

    Joined: Jun 2009

    -2

    Lightspeed was a disaster for our business

    Lightspeed was a disaster for our retail business.
    I've never met a point of sale program that was so difficult to use and so easy to make mistakes with. My true review would be thousands of words long to list all of the problems we had with this program. The short version: It is far too easy for people to make mistakes simply ringing up sales. Ringing up customers takes twice as long as other programs - many mouse clicks needed, no shortcut key for quantity (this was a huge time killer for us as customers buy a lot of little items at a time, with different quantities for each), I was surprised to have no way to hold receipts, no place to enter a coupon to discount the whole sale (must discount a specific item which messes with your margins in reports, so we had to create a product called coupon and charge a negative quantity for it). Even the payment screen takes so many unnecessary steps - click here, select that, swipe card, move cursor to button to tell it to process the card, click process, click OK to acknowledge swipe was successful, then click print, then tell it how many copies, then click print again, etc. Streamline this process please! It's so easy to misswipe a credit card and then print out a complete receipt, giving you the illusion that someone has paid, but looking at the bottom it says paid zero. It's very easy to swipe a card twice for the same transaction - no warning given that you've already charged a customer for this sale. Very difficult to refund a customer back to their credit card. Even watched the tutorial while the poor customer stood there and was no help with our problem. If you scan a UPC that's not in the system it doesn't warn you, it just puts nothing on the receipt, so when ringing up multiple items it's super easy to miss an item. If you click save before going to payment screen, the system removes all the items on that receipt from inventory (instead of removing them when sale is complete). If a customer changes their mind on an item before paying it is a very difficult process to put the item back into inventory and very easy for inventory numbers to be inaccurate. They need to make payment screens much more streamlined and help us to make sure it's not so easy for employees to make mistakes when ringing people up. We lost a lot of money in inventory sent out the door. We spent hours renaming all of our 3000 or so inventory items to make them searchable in the invoice screen (invoice screen only searches for product description, so had to add the manufacturer, color size, etc to every product description in case it had to be searched for when ringing up.
    Ordering process was also a nightmare - We do loads of ordering every day from over 300 vendors, 5 or 6 of which are big distributors that we order from - each carry up to 600 items that we have to choose from. I have to be able to see what's available from each and choose from that list - the only way to do that is to open products, view the ones where my distributor is the supplier, then drag items into an open PO. Very difficult to fit both of these windows onto the same screen, very very easy to make mistakes (carefully dragging an item down frequently resulted in the wrong item showing up! The one I dragged wasn't the one that made it onto the order, so have to drag, click on the PO window to make sure the right item made it on, then mouse click the quantity to change it, go back to the product screen, etc. With my old 6 year old software it took us about 45 minutes to order from one of those distributors. With lightspeed it was an hour and a half. With my new Quickbooks point of sale program, I can pull up a screen that has an empty row next to my inventory numbers for that distributor, I type in the quantities using my down arrow and my quantitiy shortcut key, and click enter at the end, which populates a PO with everything I chose. Ordering now takes me about 15 minutes. Receiving a PO is overly complicated as well, with too many clicks and saves, no place to put very simple things like freight charges, or discounts from a supplier (again we had to create new products called freight and supplier discounts, and then the system is fussy about the fact that they have no product codes or suppliers for freight, which caused us to set up a new vendors for it, etc. Am I the only retailer that has to pay freight for a delivery?) Changing a price as you receive an item doesn't update the costs for that product, so separate cost adjustments have to be made for each item, etc. Time wasters.
    Learning lightspeed is very difficult process. It's surprisingly non-intuitive, especially for a MAC product. The tutorials are very incomplete, support takes 24 hours to get back to you, and the solutions they suggest invariably cause new problems. It's a frustrating, time wasting, bloated piece of software that seems like no one ever tried to use it in a retail situation before putting it on the market. It can do so many things, but for a retail situation where we essentially just need a program to help us keep track of inventory, ring up and keep track of customers easily, and order and receive products quickly. We did almost 1000 sales items in the first few weeks, and still we felt like it was getting no easier. I think Lightspeed has a lot of work to do to make this program fit what you think a Mac program should be - easy to use, easy to learn. This is neither, and it costs a bundle.

  1. sodiumman

    Fresh-Faced Recruit

    Joined: Jun 2009

    +1

    Lightspeed POS Issues

    We have a small store, growing fast, looking for new POS software. We have heard all the hype about Xsilva Lightspeed and were bothered by the issues raised in this post.
    Who else is using Lightspeed?
    Are you a boutique or a busy medium business with many diverse product line, from many suppliers.
    My feeling is that Lightspeed performs beautifully for small, high valuesale stores, like Mac-stores, rather than a diverse retail outlet like ours...
    www.grassrootsecostore.com.au

    Thx, Dave

  1. metroproducts

    Fresh-Faced Recruit

    Joined: Sep 2009

    +1

    Xsilva Lightspeed

    i really enjoy using xsilva lightspeed for my company metro cleaning supplies online yes it is pricey $$ but is it compared to some? personally i recon it was a good investment & be prepared to spend at least $4000 on a web designer competent in working with the code to re configure the look of your web store & for support skype at 1am is a blessing the techs remotely log in & fix it but i do believe that once xsilva completes their fixes it will be even better & it can only get better with time
    yes it has its faults but all point of sale software dose i have come across some shockers in my quest to find a new system & believe me i have seen heaps i went to different trade shows showcasing some of the so called best it depends if you can live with it untill its fixed my recommendation is try the free trial utilize it to your business use it lots view the videos & ask a lot of questions
    to the sales department try out the web stores of other light speed customers & once you get in the swing of using it you will be fine
    at least the updates flow regularly
    & the best thing is you can highly customise the invoices & they look fantastic & its record keeping capabilities are superb & there are a lot of little workarounds to most of the problems
    contact me if you want to hear more xsilva & the mac platform has transformed the way i do business

  1. facebook_Brian

    Via Facebook

    Joined: Dec 2011

    0

    A real LightSpeed Review

    There are 2 identical posts above from someone claiming that LightSpeed was a disaster. The entire critique reeks of sabotage by a competitor. I have worked in the payments industry for 6 years and LightSpeed is what all other POS software programs aspire to be. It's comprehensive but extremely easy to use. There is nothing that would cause a cashier to get confused, nor any hiccups that slow the process down. I did a video tutorial a while back that goes through the basic sales steps in LightSpeed, but the kicker of the video is, I had never used it before in my life. It is that simple to figure out: http://www.merchantprocessingresource.com/2011/12/a-quick-review-of-lightspeed-pos-for-mac/

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