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Nokia 5800 hits US with 3G, speaker issues

updated 03:45 pm EST, Fri February 27, 2009

Nokia 5800 US Glitches

Nokia's US launch of the 5800 XpressMusic may have been marred by one if not two significant manufacturing glitches. Multiple reports coming in to BGR report that versions of the company's first touchscreen phone sold at its Chicago and New York flagship stores are being returned in large numbers after some models refuse to get any sort of signal. The issue isn't consistent and only appears to affect the new North America Model (NAM) versions with 3G support for AT&T and Rogers.

Officials haven't commented on this latest issue.

Additionally, Nokia spokespeople have confirmed a separate problem with the built-in speaker in the 5800 XpressMusic that causes it to quickly wear down and fail within a matter of weeks. The bad speakers had reportedly come from a defective batch at a supplier and affected nearly all devices made up until late January, when Nokia switched to different speakers. Company officials describe the issue as affecting a "limited number" of phones but don't say whether any of the NAM editions are affected.

The problems further compound Nokia's troubles in trying to improve its stature in the US and for touchscreen devices in particular. Despite public intentions to improve its performance in the US, the company is still limited to selling its highest-end devices outside of official carrier deals as unlocked, unsubsidized models only through its two American retail stores and through its relatively small online and third-party networks.

Beyond reducing the amount of available phones to compensate for the most recent issues, the limited supply also creates little deviation in price beyond the official $399 cost of the 5800; by contrast, competitors like the BlackBerry Storm and iPhone 3G cost half as much and are more widely available.



By Electronista Staff
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Comments

  1. SlimGem

    Fresh-Faced Recruit

    Joined: Jul 2008

    +1

    Noookia

    I can't wait to see their laptop effort.

  1. indian

    Fresh-Faced Recruit

    Joined: Feb 2009

    0

    Nokia doesn't care

    I had bought a Nokia 5800 and within days, the phone started to reboot without any reason. I had to waste time and money going back and forth to Nokia Care Centers in India, and they reloaded the software thrice, but the issue did not get resolved. Finally I had to fight with them to send to the main Nokia owned repair center and its been nearly 2 weeks now and numerous calls and follow ups have been made by me but Nokia India is just not listening. In India the phone costs Rs. 20000 - it is on the higher side of the price bracket and a lot more than what its available for in the US, but Nokia treats its customers like dirt. I have vowed never to purchase a Nokia phone again for myself. Nokia has become so big "the largest handset manufacturers in the world" - they basically don't care any more. Those visiting blog are advised not to purchase this particular handset. You may get lucky by getting a good handset, but good luck if you get a bad one and try to have it repaired....

  1. indian

    Fresh-Faced Recruit

    Joined: Feb 2009

    -1

    Nokia doesn't care

    I had bought a Nokia 5800 and within days, the phone started to reboot without any reason. I had to waste time and money going back and forth to Nokia Care Centers in India, and they reloaded the software thrice, but the issue did not get resolved. Finally I had to fight with them to send to the main Nokia owned repair center and its been nearly 2 weeks now and numerous calls and follow ups have been made by me but Nokia India is just not listening. In India the phone costs Rs. 20000 - it is on the higher side of the price bracket and a lot more than what its available for in the US, but Nokia treats its customers like dirt. I have vowed never to purchase a Nokia phone again for myself. Nokia has become so big "the largest handset manufacturers in the world" - they basically don't care any more. Those visiting blog are advised not to purchase this particular handset. You may get lucky by getting a good handset, but good luck if you get a bad one and try to have it repaired....

  1. Constable Odo

    Fresh-Faced Recruit

    Joined: Aug 2007

    +1

    If this had happened to

    the iPhone, the media would have had a field day screaming about overhyped junk. It's a big difference to get dropped signals and no signal at all. I guess it's time for a firmware patch.

    I'm dying to see how perfect the Palm Pre will be when it's launched.

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