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Verizon lead in call quality narrowing

updated 04:55 pm EDT, Wed March 18, 2009

JD Power call quality rise

The call quality among various wireless voice network providers has held steady over the last 18 months while the gap between the best performing networks and the worst is disappearing, says a recent JD Power and Associates report, though Verizon is still at the top of the list. On average, its customers have reported just 15 problems per 100 (PP100) calls as related to voice quality, the ability to make connections and the number of drops.

Specifically, the study found AT&T has improved from last year's score of 19 PP100 to 17 PP100 in all regions of the country surveyed, while Sprint improved by 1, to 16 PP100. Despite gaining one complaint per 100 calls from last year for calls not being connected, Verizon had the least reported problems, though its final PP100 score was not listed. The provider also beat out all others in five of the six regions, with US Cellular taking top honors in the North Central part of the country. Alltel also suffered more reported problems and trails the pack, though its network may change following Verizon's merger. [via MobileBurn]



By Electronista Staff
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