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ASUS topples Apple in computer reliability study

updated 11:55 am EDT, Tue March 24, 2009

Macs slip in reliability

Apple has lost some status as one of the most reliable major computer builders, claims RESCUECOM. The support company has released its latest quarterly analysis, measuring the number of cases taken at its call center against the number of computers shipped by a given manufacturer. RESCUECOM notes that while Apple ended 2008 as the most reliable computer builder, the first quarter of 2009 has seen it fall to second place with a score of 324.

The new leader of the group is ASUS, with an unusually high score of 972. The company is, however, sharing its position with the IBM/Lenovo partnership, despite the latter's score of 348. RESCUECOM ntoes that the ASUS number has been swayed by a sudden influx of Eee netbooks from the previous quarter, which may mean that the company's score will settle as its products undergo more rigorous use.

Ranking third in the study is Toshiba at 172, followed by Acer in fourth with 151, and HP/Compaq in fifth with 142. Conspicuously absent is Dell, which is typically in competition with HP for domination of North American PC sales. Electronics giant Sony also failed to rank well with its line of VAIO computers.



By Electronista Staff
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Comments

  1. Jittery Jimmy

    Fresh-Faced Recruit

    Joined: Jan 2006

    +2

    So what?

    I wouldn't trust Geek Squad or RESCUECOM with any repair services, and so why should I trust their statistics? I always wondered why anyone pays attention to these guys. It isn't like these guys studied the industry OUTSIDE of their customer base. They were just doing a study of their customer's machines.

    How likely is it that a Mac owner would buy services from RESCUECOM? Are they an Apple-authorized repair service? Don't we just go to Apple? How did they collect these numbers? Doesn't ASUS actually manufacture a lot of products FOR Apple?

    I believe their claim, but I don't believe their claim is indicative of the entire marketplace - only theirs.

  1. VinitaBoy

    Fresh-Faced Recruit

    Joined: Oct 2001

    +8

    What??

    There is absolutely NO WAY that ASUS has earned a "reliability score" 300% that of Apple. Statistically, this simply not possible, folks. Nothing on earth in a highly competitive, mature market is 300% better than its nearest rival. NOTHING!This story is a concocted lie/FUD, and those who generated it are not to be trusted. Period.

  1. Athens

    Addicted to MacNN

    Joined: Jan 2003

    +4

    ...

    Not to mention what was Apples score last year. If it was the same as now then I would hardly call that falling to 2nd place. Something is wrong with the ASUS stats.

  1. JuanGuapo

    Fresh-Faced Recruit

    Joined: Jan 2008

    -4

    One word

    Netbooks.

    (less notebook, less parts, less problems)

    Comment buried. Show
  1. Paul Huang

    Mac Enthusiast

    Joined: Sep 1999

    -12

    rotten apples

    Apple has plenty of problems. Let's start with the MacBook (the plastic s*** junk model). It began with a deeply-flawed design in Cupertino and was manufactured by Asus. The flawed materials and flawed manufacturing process jointly created the most unreliable notebook computer Apple has ever made (ranks up there with the flaming 5300CE).

    The MacBook Pro's screen, for the sake of profit, is worse than anything HP and Sony have to offer.

    Poor heat dissipation in the portables also resulted in higher-than-usual hard drive failure rate.

    Don't get me started on the battery problems.

  1. tsmelker

    Fresh-Faced Recruit

    Joined: Feb 2006

    -2

    Ho hum

    Third rate PC hardware manufacturer Asus going up against World Class Technology manufacturer Apple- no competition there, regardless of what RESCUECOM says. Would you take your Macbook or Mac Desktop unit to them for repair?This is like David going up against Goliath-- but Goliath has heat-seeking homing missiles and David has a sling but no stones.

  1. tsmelker

    Fresh-Faced Recruit

    Joined: Feb 2006

    -6

    Ho hum

    Third rate PC hardware manufacturer Asus going up against World Class Technology manufacturer Apple- no competition there, no matter what RESCUECOM says. Would you take your Macbook or Mac Desktop unit to them for repair?

    This is like David going up against Goliath-- but Goliath has heat-seeking homing missiles and David has a sling but no stones.

    Comment buried. Show
  1. ibugv4

    Fresh-Faced Recruit

    Joined: Jun 2003

    -16

    You're such trolls

    I ditched my macs for asus netbooks (10" models). They run mac os. HA! I have both better hardware, at a sane price ($344 shipped, new in box with warranty).

    I've had 2 7", a 9" and now 2 10" models. None have had a single hardware failure despite taking far more abuse than any Mac I've owned since 1997. Actually my black macbook shattered its screen falling off a 2" thick pillow onto low pile carpet where my EEE 9" fell off the second story balcony of my condo and hit concrete... scraped, but not inoperable. Get over yourselves, go get in your Prius and buy a venti starbucks so you can feel better.

  1. Roehlstation

    Fresh-Faced Recruit

    Joined: Aug 2001

    +5

    Apple's Numbers

    As an authourized Apple repair tech myself, I know that ANY Apple repair from any Authorized repair shop are also tracked by Apple regardless if that repair shop is under Apple's direct control or not, EVERY machine repaired especially if parts are involved go through Apple's GSX service. I'm curious to see if Apple's numbers agree with RESCUECOM's or does RESCUECOM have a bunch of inept Apple Repair Techs.

  1. Eccent

    Forum Regular

    Joined: Dec 1999

    +1

    Rescuecom

    Rescuecom is a franchised company with some history of questionable actions. http://www.wtvh.com/programming/specials/13876742.html

    I realize questioning who they are puts into question the past years they said Apple was at the top. But I suspect that franchise repair shops that hire their techs independently, could come up with variable results. Some good and some bad.

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