Dell accused of not honoring next-day warranty
updated 01:50 pm EDT, Mon August 24, 2009
Dell accused of false ads
A group that calls itself the Citizens for Responsibility and Ethics in Washington (CREW) has publicly accused computer maker Dell of dishonest business practices, by not honoring its advertised next-day parts and labor warranty. CREW has created a website dedicated to its cause and has asked all Dell customers who have experienced similar problems to speak out against the PC maker. At the same time, CREW has complained to the DC Attorney General.
CREW argues that the false claims in advertising are against the law in DC and other states. It points out a $3.35 million settlement in January regarding similar allegations of deceptive advertising and failure to honor warranties.
"When a consumer pays for next day service, she should receive next day service," CREW executive director Melanie Sloan wrote.
The extra service has often been considered one of Dell's advantages as it potentially gets systems working sooner and avoids spending significant amounts of time on the phone or waiting for replacements. [via TGDaily]
