updated 10:25 am EDT, Mon October 12, 2009
Microsoft mistake may have cost Sidekick service
A major, avoidable error by Microsoft caused the permanent Sidekick data loss from over a week ago, sources said this weekend. Multiple tips to Hiptop3 claim that Microsoft had no backup of the Storage Area Network (SAN) used to hold Sidekick information and lost the data when Hitachi encountered a failure during an upgrade. The company may now have little choice but to start fresh and have users re-sync data from their Sidekicks once a fresh SAN is ready.
Microsoft has neither confirmed nor denied the details of the failure but on Sunday told the Wall Street Journal that it's aware the outage is an "extraordinary situation" and is taking every step possible to restore service.
Although still controversial and unconfirmed, rumors have maintained that the failure may stem from Microsoft thinning Sidekick support at Danger by either letting staff go or diverting some of them towards its in-house phone project, nicknamed Pink. The change may have left just a small team with heavy outsourcing as the only ones left to orchestrate the backup.
Regardless of cause, T-Mobile has recently had to pull all Sidekicks from stores and hasn't said if or when it expects to sell the messaging phones again.