updated 04:55 pm EDT, Tue October 27, 2009
Zune HD reported not to update play counts
Many Zune users, including Electronista, have discovered a fault with their Zune HD multimedia players, saying Zune software does not update song play counts from the Zune HD device. Another forum user who is also a Zune Device Product Team member was able to reproduce the problem, and the team is supposedly working on a fix for the issue. Only Zune HDs with firmware 4.1 are apparently affected, Microsoft says.
Users who base their playlists on the number of plays are finding the problem to be especially frustrating. When users are in the Now Playing view, songs will be updated but when the device is playing a screensaver, an application or is locked, it won't count songs. Until the issue is resolved at an unspecified date, the Microsoft member suggests users manually navigate through songs to preserve the play counts.
One user reports he was able to fix the issue by reuploading the firmware of the device, though no others reported similar success.