updated 10:00 am EST, Wed December 23, 2009
RIM says mail failures lasted until early AM
RIM's second BlackBerry outage in a week ended early Wednesday morning after approximately eight hours and after an explanation. The company in an e-mail statement believed that the issue was triggered by a bug in two recent versions of BlackBerry Messenger that triggered problems in RIM's database, triggering issues not just with the IM app but also the BlackBerry Internet Service as a whole. Phone owners had reported a lack of e-mail and even problems browsing the web.
In contrast to the previous outages that have plagued the smartphone in the past month, the newer flaw is believed to have affected the entire BlackBerry user base at one point and not just individual customers. During the previous outage, those corporate workers whose mail ran through a BlackBerry Enterprise Server still received at least some service.
Service issues were once rare for the company but have increased in frequency, particularly over the course of the last year. The most recent outages may have been influenced by a software flaw, but it's also believed that the rapid increase in BlackBerry ownership may be playing a part as RIM's centralized push e-mail system faces more complex and more strenuous demands.