Google admits Nexus One hit by flaky 3G issues
updated 09:10 am EST, Mon January 11, 2010
Nexus One keeps dropping to EDGE
T-Mobile and Google have acknowledged an ongoing problem with 3G quality on the Nexus One. Following complaints, the two are "investigating" the issue and are asking customers to check on the exact behavior, including whether or not the phone has 3G at all, drops to EDGE (2G) or has had its problems fixed through a software solution. T-Mobile is also asking anyone with another 3G phone on its network to try side-by-side tests.
The reaction comes after customers noted the Android smartphone either using the slower Internet speed or having worse reception than other T-Mobile phones in the same area. Tests over the weekend have often shown even older HTC-made Android phones like the G1 having full-strength 3G where the Nexus One has had less than a full signal.
Unlike similar issues affecting the iPhone on AT&T, however, early speculation is that the issue stems from firmware and not a T-Mobile network running over capacity. Although the number of 3G-capable phones has risen dramatically within the more than a year of faster service, performance complaints have been virtually non-existent during that period.
Fresh-Faced Recruit
Joined: Nov 2008
I'd heard the Nexus One users are running
around like chickens with their heads cut off, looking for some customer service. The outlets where users bought the "superphone" said they weren't responsible for user's problems. It's always nice for consumers to hear things like that. I believe Google was offering email customer service. Send them an email and they'll get back to ya, sometime in the future.