Google double-dipping on Nexus One cancel fees?

updated 08:15 am EST, Tue January 12, 2010

Carrier subsidized Nexus One has two ETFs


Google is making buyers of the subsidized Nexus One pay twice if they cancel early, according to the company's own Terms of Sale. The search company charges an "Equipment Recovery Fee" of $350 for the smartphone if they cancel their service before 120 days have passed. It explicitly warns that the fee is above and beyond whatever T-Mobile might charge and could result in customers effectively buying the Nexus One twice if they leave.

The terms justify the secondary charges as compensating for "liquidated damages" to Google when the phone hasn't been in use long enough to recover costs. However, T-Mobile's own Early Termination Fee is intended to cover those losses and again clouds the issue.

Google hasn't responded to the concerns as of this writing. Unlocked Nexus Ones aren't affected by the pricing system.

The secondary fee is a blow to Google's attempts to position the Nexus One as a new business model, where the company branding the phone, not the carrier, is responsible for sales and support. Others also sell phones directly but either leave all cancellation fees to the carrier, such as with Apple's iPhone, or else are like Nokia and limit the majority of their own sales to full-price, unlocked devices. [via Phandroid]


By Electronista Staff

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Previous Comments

  1. LEStudios

    Banned

    Joined: Jul 2008

    +1

    Stay with the iPhone!

    These companies made it where they you know you will dump their product to get the iPhone so they can be compensated for you leaving. Google ambitions will eventually destroy themselves.


  1. chefpastry

    Mac Enthusiast

    Joined: Nov 2005

    +1

    Evil

    Google is evil. If for no other reason, avoid using Android phones so that you won't be monitored by them!


  1. cmoney

    Mac Enthusiast

    Joined: Sep 2000

    +7

    affliate sales

    This is how it works with pretty much all affiliate (non-corporate) sales for cell phones. IIRC, basically Google is able to sell it for cheaper because after 120 days, they get a payout from T-Mobile. If you don't keep your T-Mobile contract for 120 days, Google doesn't get that payout so they go after you for it. Go to any two-bit non-corporate cell phone store and they should have similar language in their contracts.


  1. iphonerulez

    Fresh-Faced Recruit

    Joined: Nov 2008

    -4

    The Nexus One is a superphone...

    Nobody that buys one will dump it. All the Android fanbois have been waiting for this superphone to put the "iPhone is superior" myth to rest. The Nexus One is the the true "iPhone killer." It does everything for free and has the best hardware money can buy. Paying twice for early termination is merely an effort to recoup R&D costs of building cutting edge technology. Android fans should be glad to pay twice for temporary ownership of an iPhone killer. I'm sure it was worth it. Now they will be free to move to another iPhone killer, the Palm Pre Plus.


  1. milkmage

    Fresh-Faced Recruit

    Joined: Jul 2003

    -2

    wait...

    "if they cancel their service before 120 days have passed."

    BEFORE 120 days have passed? so if I have one for 4 months, i have to pay the ETF, but 4 months and a day and I can leave w/o penalty?


  1. Fast iBook

    Fresh-Faced Recruit

    Joined: Mar 2003

    +1

    Superphone....

    Andriod is a joke, the only people i know who use android phones (5 people out of ~1200) have them as novelty items. The iPhone is the obvious choice to anyone wanting a real phone with a real future.

    - A


  1. dthree

    Fresh-Faced Recruit

    Joined: Apr 1999

    +1

    Prevent scammers

    Why are people complaining about this? If they didn't do it this way, then scammers could buy the phone for $179, cancel the contract, pay the $200 ETF to tmobile and turn the thing around on ebay for a huge profit. At least googles ETF ends after 4 months, unlike the "premium" ETF on the Droid that keeps the user on the hook for $170+ up to the last day of their contract.


  1. bjojade

    Fresh-Faced Recruit

    Joined: Jun 2007

    0

    How will they collect?

    Do you have to give Google personal information that will help them track you down to collect this fee? If you give the phone back, do you get out of the contract?

    Seems crazy that both T-Mob and Google get a chunk of cash if you terminate. Should be one or the other and the amount certainly shouldn't exceed the price difference between the subsidized price and retail price of the phone!!!


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