Reps "mystified" over cracked screen

HTC support representatives allegedly told a CNET UK employee that their cracked Nexus One display was likely caused by putting the handset in a pocket. Although pocketing a phone amongst other objects such as keys might cause a fracture in the glass, the users claim the device was left charging on a desk and showed the damage when they went to retrieve it from the charger.

"Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," the support rep said. "People sometimes forget that they don't go in pockets."

Despite the unusual circumstances, an unnoticeable crack could have spread over time. HTC claims it is common practice for tech staff to ask if the phone was placed in a pocket without its protective neoprene case.

UK customers allegedly face a £180 ($270) fee to cover parts and labor for repairing a cracked screen. [via Gizmodo]

By Electronista Staff