Printed from http://www.electronista.com

HTC tech support claims Nexus One shouldn't go in pockets

updated 12:15 pm EST, Fri March 5, 2010

Reps "mystified" over cracked screen

HTC support representatives allegedly told a CNET UK employee that their cracked Nexus One display was likely caused by putting the handset in a pocket. Although pocketing a phone amongst other objects such as keys might cause a fracture in the glass, the users claim the device was left charging on a desk and showed the damage when they went to retrieve it from the charger.

"Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," the support rep said. "People sometimes forget that they don't go in pockets."

Despite the unusual circumstances, an unnoticeable crack could have spread over time. HTC claims it is common practice for tech staff to ask if the phone was placed in a pocket without its protective neoprene case.

UK customers allegedly face a 180 ($270) fee to cover parts and labor for repairing a cracked screen. [via Gizmodo]



By Electronista Staff
toggle

Comments

  1. balanced

    Fresh-Faced Recruit

    Joined: Sep 2009

    +1

    advice

    Someone should tell that support rep where he can stick his phone. ;-)

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

Follow us on Facebook

toggle

Most Popular

Advertisement

Recent Reviews

Samsung Galaxy S6 Edge

The Samsung Galaxy S6 range is a critical component in Samsung's flagging smartphone strategy. With sales of its high-end smartphones ...

Notti smart lamp from Witti

Perhaps you've already seen our review of the Dotti LED display from Witti Design. Meet Notti, Dotti's "sibling". Notti is a softball ...

Seagate Personal Cloud (2-Bay)

When it comes to backing up files, many users are now looking to the myriad of cloud storage solutions available. There is no doubt th ...

Advertisement

toggle

Most Commented

 
toggle

Popular News