Printed from http://www.electronista.com

HTC tech support claims Nexus One shouldn't go in pockets

updated 12:15 pm EST, Fri March 5, 2010

Reps "mystified" over cracked screen

HTC support representatives allegedly told a CNET UK employee that their cracked Nexus One display was likely caused by putting the handset in a pocket. Although pocketing a phone amongst other objects such as keys might cause a fracture in the glass, the users claim the device was left charging on a desk and showed the damage when they went to retrieve it from the charger.

"Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," the support rep said. "People sometimes forget that they don't go in pockets."

Despite the unusual circumstances, an unnoticeable crack could have spread over time. HTC claims it is common practice for tech staff to ask if the phone was placed in a pocket without its protective neoprene case.

UK customers allegedly face a 180 ($270) fee to cover parts and labor for repairing a cracked screen. [via Gizmodo]



By Electronista Staff
toggle

Comments

  1. balanced

    Fresh-Faced Recruit

    Joined: Sep 2009

    +1

    advice

    Someone should tell that support rep where he can stick his phone. ;-)

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Logitech Hyperion Fury mouse

Selecting the correct gaming mouse comes down to finding a device that balances the needs of a user with a price they can afford. Ofte ...

Life n Soul BM211 Bluetooth speaker

Bluetooth speakers aren't only for listening to some music at the park or on a long bus ride, but can also be built with tablets in mi ...

Epson PowerLite Home Cinema 2030 projector

With high-definition televisions now the standard, 4K televisions becoming the next big thing, and plasma TVs going the way of the din ...

Sponsor

toggle

Most Commented

 
toggle

Popular News