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Bell recalls Novatel MiFi 3G routers due to faulty battery

updated 12:40 pm EDT, Tue May 4, 2010

Bell Novatel MiFi 3G routers have bad batteries

Bell's recently launched version of Novatel's MiFi 2372 3G router has been recalled after being affected by a problem related to its battery. The Canadian carrier has sent letters to owners of the router asking for their return and notifying them that the routers are shut off as of Monday. The fixes are expected to take six to eight weeks; in the interim, owners will get Novatel U998 USB modems.

Exactly what is wrong with the battery packs and the consequences of not changing them has not been revealed, though possible fires are the most frequent causes of problems with lithium-ion cells. The Novatel U998 will be a step back for some owners as those require a USB port to go online.

Other providers carrying the MiFi 2372, such as Rogers and a number of European carriers, haven't had similarly publicized recalls. [via Engadget]

By Electronista Staff
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  1. KevinThornton

    Fresh-Faced Recruit

    Joined: May 2010


    Novatel Wireless Official Statement


    This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the Bell MiFi 2372:

    Novatel’s top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents reported from Bell and Virgin Mobile Canada, with battery overheating issues. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to over-heat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.

    Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. Consistent with that and as a preventive measure, the Company has communicated an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door.

    The MiFi 2200 -- addressing the CDMA market -- represents the majority of the MiFi units we have sold and has different design features and components, hence, it is not effected.

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