updated 05:55 pm EDT, Thu June 3, 2010
IBM and Lenovo top reliability ratings
Apple has fallen to the third position in Rescuecom's latest computer reliability report, after maintaining the highest overall score in 2009. Each of the top five companies showed improvements in scores, with IBM and Lenovo representing the strongest growth as both companies share the top spot for the first quarter in 2010.
The Rescuecom report placed Asus in the second position, while Toshiba fell behind Apple. HP and Compaq shared the last spot in the top five.
A recent Consumer Reports comparison showed different results, placing Apple ahead of its competitors by a margin of 36 percent or more. The scores were based on consumer ratings of each company's own tech support teams, while Rescuecom is merely comparing the number of calls to its third-party support service.