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HTC to Apple: our reception complaints are far fewer

updated 03:15 pm EDT, Sun July 18, 2010

HTC says Droid Eris sees far fewer antenna calls

HTC took its turn at responding to Apple's cellphone reception defense by pointing to the low problem rate with its own phones. While Apple claimed to have just 0.55 percent of calls to AppleCare centering on reception problems, HTC said late Saturday that the same rate for the Droid Eris -- which Apple singled out as having such a problem -- was just 0.016 percent. Company PR manager Eric Lin told Pocket-lint that there were "very few" complaints of the kind with the now discontinued Android phone.

The design of the Droid Eris, and its sibling phone the Hero, is somewhat unique as its main antenna is near the top of the phone. Apple and most other smartphone producers put the cellular antennas further to the bottom to reduce the amount of radiation potentially entering the user's head and thus to lower the SAR (Specific Absorption Rate) that might be measured in a test.

The answer follows after harsher commentary by from Nokia and RIM that, to varying degrees, accused Apple of neglecting the practical aspects of using the design in favor of claiming better theoretical reception. Nokia did, however, stress that sensitivity to human hands was a problem across the whole smartphone market and wasn't limited to just Apple. Most of Apple's challenge stems from making the steel frame the antenna, as it lets the capacitance of human hands bridge the antennas easily and cut the signal faster than when touching a device with antennas placed on the inside.



By Electronista Staff
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Comments

  1. dom2cool

    Fresh-Faced Recruit

    Joined: Nov 2006

    +12

    0.016%

    pretty much the same as their innovation rate too!!

  1. MyRightEye

    Fresh-Faced Recruit

    Joined: Apr 2008

    +4

    There's a simple reason for that..

    Your users are kids, not sophisticated power users...

  1. whackjob

    Fresh-Faced Recruit

    Joined: Aug 2005

    +11

    Not the typical

    Smartphone user, and not held to the same standards as Apple by the public, so, less complaints and more acceptance of a lower quality.

    Simple to figure that one out.

  1. Cory Bauer

    Dedicated MacNNer

    Joined: Jun 2001

    +8

    Different Network

    The Droid Eris is not available on AT&T; that alone could explain why HTC's complaints about reception are a fraction of the iPhone 4. Nice try, HTC.

  1. George3

    Fresh-Faced Recruit

    Joined: Jul 2008

    +10

    To date

    not a single dropped call on the new iPhone.

  1. juraiprince

    Fresh-Faced Recruit

    Joined: Feb 2006

    +6

    Of course

    your rate of complaints is lower, HTC. You didn't sell THREE MILLION PHONES!!

  1. facebook_Thomas

    Via Facebook

    Joined: Jul 2010

    +7

    Not only is it not on AT&T but

    With all the talk about the antenna issue there is bound to be more "me too" people complaining. Steve though the reason for more complaints might be due to Apple not selling as many cases as with the older iPhones but I think it's just more people testing the issue on their own phone so that is artificially driving up the percentages.

  1. robttwo

    Fresh-Faced Recruit

    Joined: Nov 2005

    +10

    statistical idiocy

    All that means is that you have a lot of complaints about OTHER stuff. If I get 100 calls, and 10 of them are about reception, that is 10%. If you get 500 calls, and 25 of them are about reception, that is 5%. But you can't say you had half as many complaints.

    Idiots.

  1. TRRosen

    Fresh-Faced Recruit

    Joined: May 2002

    +11

    Duh

    Thats because nobody knows who HTC is. Apple is the only handset maker that people would think to call about there phones. Thats partially because Apple is the only handset maker that actually sells any amount of their phones direct to the public. I can guarantee if you asked 100 Eris owners who manufactured their phone 90 of them would say Verizon.

    Simply put the iPhone is the only phone where any majority of users would complain to the manufacturer.

  1. Paul Huang

    Dedicated MacNNer

    Joined: Sep 1999

    +6

    copy cat

    I am sure HTC would wish that it has the same % of complaints on the reception problem. Just look at their 'Legend' model. Apparently their copy-cat approach is legendary, except that this phone looks like a shrunken iMac (old model at that) that's been run over by a trash truck.

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