updated 10:00 pm EDT, Mon August 9, 2010
T-Mobile sued for misleading unlimited data plans
Wireless provider T-Mobile is facing a class-action lawsuit in California for selling phone plans with unlimited data but actually capping it once customers are in a contract. A Sunday ConsumerAffairs report says the lead plaintiff, Trent Alvarez, maintains he bought two smartphones from T-Mobile after the salesperson assured him that the included data plans are truly unlimited. He did get a message informing him that he has exceeded 10GB of data and that his remaining monthly data access speeds will be reduced to 50kbps or less. A request to remove this speed block was refused.
Alvarez says such a limitation makes his smartphones "essentially useless for anything other than making or receiving phone calls and text messages." The only warning T-Mobile subscribers have of any imposed limits if they go over a certain data limit is a fine print on the very back page of a T-Mobile brochure.
In his suit, Alvarez demands restitution for amounts spent on smartphones and their accompanying plans along with an injunction to stop any more misleading advertising.