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Skype says many users coming back online, compensation due

updated 12:15 pm EST, Thu December 23, 2010

Skype says recovery almost complete

Skype on Thursday said that the majority of users were back online. CEO Tony Bates estimated to GigaOM that 16.5 million of the 25 million total simultaneous users could now login after Wednesday's worldwide outage. Voice as well as chat and video were back online, but conferencing on chat and video wouldn't be working for awhile as they were being used as supernotes for the peer-to-peer service, Bates said.

The executive promised that there would be "formal compensation" for those who were depending on the service for communication, although what that would entail hadn't been determined as of Thursday.

He did narrow down the focus of the problem and blamed some Windows versions of Skype for the problem, as bugs in the apps created a self-reinforcing flaw where users couldn't connect to supernodes and thus themselves couldn't participate in Skype. The company had its own conclusions but would still conduct a "postmortem" to be sure of what happened.

Regardless of outcome, the outage would influence how Skype talked to the public in the future, Bates added.



By Electronista Staff
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  1. chas_m

    Joined:

    0

    Windows to blame

    "blamed some Windows versions of Skype for the problem"

    lol!

  1. CmdrGampu

    Fresh-Faced Recruit

    Joined: Aug 2009

    +1

    Windows versions

    It doesn't help that Skype seems to push out Windows versions of their software one after the other. The Windows version of Skype is now up to version 5.0. The Mac version is still stuck at 2.8. They don't have feature parity. But maybe the slowness of Mac development is a blessing in disguise in this case.

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