Microsoft sued for complicating Windows refunds

updated 04:05 pm EST, Mon January 24, 2011

Microsoft faces class action lawsuit in Italy


Microsoft is facing a class action lawsuit in Italy over how difficult it is making getting a refund for copies of Windows that are bundled with new PCs. Filed in Milan by the Associazione per i Diritti degli Utenti e Consumatori (ADUC), the lawsuit (statement) aims to have Microsoft make changes to its end user license agreement (EULA) that assumes users agree to it by using the software when first turning on their PCs. Those who opt to replace the software with another OS such as Linux are forced to try and get a refund from the hardware vendor rather than Microsoft itself, a process that's proven hard before.

The group is a consumer watchdog and believes Microsoft is being directly anti-competitive. It's "using its strong position in the market to promote their products in an unlawful manner, to the detriment of users and competition," it said.

Microsoft has argued that the license liability transfers to the PC builder whenever a customer buys a Windows system and that it can't take on the responsibility itself. [via CNET]


By Electronista Staff

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