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AppleCare may break EU consumer laws, says Italian gov't.

updated 11:50 am EDT, Fri May 27, 2011

European rules guarantee two years of coverage

AppleCare may be violating the European Union's consumer protection laws, Italian officials suggest. The Italian government is said to be probing Apple's support plan because of European warranty laws, which guarantee at least two years of coverage on personal electronics. By default, Apple products include only a one-year warranty; AppleCare costs an extra fee, and only then extends coverage to two years on average, or three in the case of Macs and Cinema Displays.

Apple is said to be defending its one-year warranty as coming on top of local ones. The issue may therefore be split between Apple and third-party retailers, who could be assuming that Apple will provide the legally-mandated two years. The Italian government has not filed any formal complaints against Apple so far.



By Electronista Staff
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  1. viktorob

    Fresh-Faced Recruit

    Joined: May 2011

    +1

    I don't recall a Nokia with 2 year warranty.

    Does anybody recall a 2 year warranty in any nokia? I believe only "smatphones" from nokia have it, but not the simple call/messaging phones like the 32B or Express Music.
    I mean, those phones lasted more than 2 years (well, the 3200 and 3300 express music didn't last a year with out problems in the connector band), but were they covered by the warranty?

  1. mullum

    Fresh-Faced Recruit

    Joined: Oct 2007

    -3

    comment title

    wtf has nokia got to do with applecare ?

  1. Spheric Harlot

    Clinically Insane

    Joined: Nov 1999

    +4

    Bullsh*t non-story.

    The EU-mandated legal two-year warranty covers defects existing at the time of the purchase (and defines a non-user-inflicted defect that shows up within the first six months as likely having existed at time of purchase). This legal warranty is covered by the VENDOR, not the manufacturer.

    It is also completely independent of any insurance policies or voluntary manufacturers' warranties, and the conditions they may set.

    I have no idea who's going off on what, here, but it's completely bogus.

  1. facebook_Clarence

    Via Facebook

    Joined: May 2011

    -6

    Apple Care

    Is a waste of money anyway. Pay to extend to a 2 year manufacturers warranty? Doesn't cover much anyway. Total ripoff.

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