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Q1 2011 report: Apple market share up, reliability down

updated 01:35 am EDT, Tue June 7, 2011

Apple jumps 26 percent, to 9.7 market share

RescueCom has released its first Computer Reliability Report for 2011. First quarter 2011 results showed Apple gaining market share, surging 26 percent to a 9.7 percent share -- mostly at the expense of Dell Computers. The growing popularity seems to have affected the company's reliability rating, however, as the computer and iOS device-maker fell from second to fourth place for the quarter. RescueCom has ranked Apple consistently at or near the top mark in reliability over years of tracking, and Apple was a close second as recently as the last rated quarter (Q4 2010).

IBM/Lenovo placed first in the rankings, with a score of 254 and 5.5 percent market share. Asus was low on market share, at three percent, but managed second in reliability with a score of 242. Toshiba, with a 10.2 percent share and reliability score of 164, was just ahead of Apple at 149. HP/Compaq dominated the market share score, at 26.5 percent -- but was well behind Apple in reliability, at 122 for a fifth-place finish.

The Samsung brand was not considered in RescueCom's Personal Computer category for market share, but would have landed in third, with a 260 percent growth rate, making the company a possible contender moving forward.

The ratings are based on market share balanced against service calls to RescueCom, a popular emergency repair and upgrade seller. While the use of RescueCom calls for support doesn't directly factor in service and reliability of the manufacturer's own service and support staffs, it does give an indication as to how well the manufacturers are doing, as poor results tend to lead to third-party service calls, such as RescueCom's service.



By Electronista Staff
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  1. Salty

    Professional Poster

    Joined: Jul 2005

    +4

    Faulty Stats

    Fautly stats. Firstly, Mac users are more likely to care about their computers, and more likely to try and get em fixed if something goes wrong. Though in general I find this weird, since most warranty stuff should be going through Apple.

  1. chas_m

    Joined:

    +3

    Almost anyone

    calling RescueCom (et al) would be either past warranty or had done something that they know warranty isn't going to cover.

  1. rtbarry

    Fresh-Faced Recruit

    Joined: Aug 2001

    +5

    LOL

    who the fok is rescuecom and what do they have to do with apple warranty and customer satisfaction?

    what a joke. as usual.

  1. tightzeit

    Fresh-Faced Recruit

    Joined: Jul 2006

    +4

    I can't believe

    They're allowed to release stats like that without clearcut representation of the statistics.

    It's just fraudulent. No accounting firm in the world would stand by those numbers, it's just bizarre.

  1. facebook_Grant

    Via Facebook

    Joined: Jun 2011

    +2

    Commented.TV

    Nicely put Barry! :)

    Yea this is a real odd concept. The mac product is like a glossy magazine cover quality – how could the classifieds section be more reliable? Theoretically possible but heysoos I doubt it. AND with PC's running dodgy software, na.

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -1

    Re: Almost anyone

    calling RescueCom (et al) would be either past warranty or had done something that they know warranty isn't going to cover.

    And, the point being what? Macs and PCs both are generally covered by one year warranties. People might contact 'rescue me' because of either computer and for either reason. It isn't slanted towards Macs more than PCs. If anything, it would be slanted more towards PCs.

    So, you're saying these fools with Macs are just a bunch of cheapskates for not just buying new macs each year, or not spending the extra amount of money on AppleCare? Aha! You're right. Cheapskates shouldn't count against reliability stats.

    As to knowing what the warranty is going to cover, again, what is the point? Someone opened he computer and changed the hard drive say. Later on, the screen goes poof. Must have been because he did something not covered by warranty. Can't count those!

    How about coming up with real reasons you don't believe the stats (oh, does this mean you're also doubting the market share stats? Or do you believe those, but not the other one?)

  1. testudo

    Forum Regular

    Joined: Aug 2001

    0

    Re: Faulty Stats

    Fautly stats. Firstly, Mac users are more likely to care about their computers, and more likely to try and get em fixed if something goes wrong.

    Um, so why did they not contact them over the previous years? Or did you miss the part that the market share has gone up based on their stats?

    And mac users are more likely to get them fixed because the "care"? Yeah, that's it. Mac users are soooo special, they 'care'. Maybe they 'care' because Macs are generally far more expensive than PCs, and, as such, it is worth getting fixed. Many PC owners aren't getting their $600 laptops repaired, they'll just replace them. So the Mac numbers for market share would be skewed since more macs cost enough to warrant fixing them.

    Though in general I find this weird, since most warranty stuff should be going through Apple.

    Who says its under warranty?

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -2

    Re: LOL

    who the fok is rescuecom and what do they have to do with apple warranty and customer satisfaction?

    Yeah, what do they know. Sure, they're in the 'emergency repair' business, being able to get users back up and running as quickly as possible. Nothing there about customer satisfaction. So much better to have to take your computer to the nearest store, drop it off, and hope it comes back in a couple of days fixed.

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -4

    Re: I can't believe

    They're allowed to release stats like that without clearcut representation of the statistics.

    I'm sorry, but who is supposed to 'allow' them to release stats? Do we now have statistics monitors who are to go around and pre-approve a company's findings and information is accurate before one can say anything?

    And who says they haven't given clear-cut info on the stats? Just because you don't see it listed in the article? And how many statistics give clear-cut information on their methods and gathering?

    It's just fraudulent. No accounting firm in the world would stand by those numbers, it's just bizarre.


    Yeah, it is bizarre. Well, that you think accounting firms have anything to do with statistics is bizarre. If you only trust stats that an accounting firm has OK'd, you shouldn't be trusting any statistics. That's the job of statisticians, not accountants.

    And where were you complaining about this when they kept saying Macs were more reliable? Their stats were just as wrong then, right?

    Oh, no, because we 'know' what the truth is. Man, sometimes the people here sound like people who watch fox news.

  1. MacnnReader

    Fresh-Faced Recruit

    Joined: Oct 2010

    +1

    My Last post

    I wanted to say it's been a learning experience. But with all the censoring being done to my posts that have zero foul language, I am going rely on other news sources for my mac info. I don't understand why testudo and others can post to their hearts content on a (supposedly) MAC site. Farewell electronista....

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