updated 09:15 am EDT, Tue July 26, 2011
Android device returns may be very high
Android phone makers may be facing unusually high return rates across the board, according to one claim Tuesday. A source reportedly aware of sales for multiple phone makers suggested returns were as high as 30 to 40 percent. Not all reasoning was mentioned to TechCrunch, but it's believed that a disproportionately high number of users are frustrated with Android's interface.
Although many 'alpha' users like Android, the mainstream doesn't necessarily understand the interface. Some allegedly get to the point of returning the phone, even if they had bought it with the initial intent of avoiding an iPhone or BlackBerry.
The claims don't yet have full corroborating evidence from outside sources, although specific hardware problems are known to exist as well. High Thunderbolt return rates have been an issue for Verizon as many get the phone for its 4G only to be disappointed with battery life of just four to five hours.
If true, the exchanges would contrast sharply with the two percent iPhone 4 return rate even at the height of worry over its antenna sensitivity. Some Android phones are known to have very strong acceptance, such as with Samsung's three million Galaxy S II sales, but it's suggested that manufacturer shipments and Google's activation claims don't necessarily reflect actual, long term adoption.