Printed from http://www.electronista.com

JD Power: iPhone staying well ahead in smartphone quality

updated 01:50 pm EDT, Thu September 8, 2011

JD Power still has Apple above HTC in satisfaction

Apple has managed to keep its significant lead in smartphone satisfaction in spite of improving performance from its Android counterparts. JD Power in a new study saw end users give Apple a score of 838, over 40 points past its spring results and its sixth consecutive spot at the top of the ranks. HTC also improved, but at 801 had garnered at a slightly slower rate.

The shift by the two raised the bar and put many other companies, even those that had improved, below the fold. These included the nearly tied Samsung (777) and Motorola (775). RIM managed to escape the bottom of the list but was still at a relatively low 762. Nokia sat at the bottom of the ranks this period at 721 with the now-exiting HP/Palm close by at 733.

Among basic feature phones, scores were overall lower and tightly grouped together. Samsung, LG, and Sanyo were virtually identical, while only Nokia and Kyocera were significantly under the average.

The factors once more tended to play into Apple's hands. Although performance was the most important factor at 35 percent and applied to both the iPhone and Android, ease of use was second at 24 percent. Overall feature sets (21 percent) and the slimness, weight, and overall feel of the design (20 percent) were next.

Some hardware features didn't matter, JD Power said. Having a five-megapixel camera, like the iPhone 4, often led to a score as high as for a phone with eight megapixels. Resolution mattered, but only to a certain point.





By Electronista Staff
toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Dell AD211 Bluetooth speaker

For all of the high-priced, over-engineered Bluetooth speakers in the electronics market, there is still room for mass-market solution ...

VisionTek 128GB USB Pocket SSD

USB flash drives dealt the death blow to both the floppy and Zip drives. While still faster than either of the old removable media, sp ...

Kodak PixPro SL10 Smart Lens Camera

Smartphone imagery still widely varies. Large Megapixel counts don't make for a good image, and the optics in some devices are lacking ...

Sponsor

toggle

Most Commented

 
toggle

Popular News