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Motorola backs away from promise of speedy Xoom LTE upgrade

updated 10:45 am EDT, Tue October 11, 2011

No reason given for prolonged upgrade timeframe


Some Motorola Xoom users who have sent their tablets to be upgraded are recieving notices that the company will not be able to meet its promise of a six day turnaround. Several readers have commented at Droid Life that they have received an email stating that the company is "still in the process of completing your upgrade." Some of those reported getting shipping notices complete with FedEx tracking numbers before the company sent the disappointing status update.

The message reads in full:


We wanted to let you know that we are still in the process of completing your upgrade. If you received a notification yesterday with tracking information please disregard. We apologize for the delay and will send you an additional notification once the device has shipped early next week.


Other readers responded that their upgrades were completed within the six days originally specified by Motorola.

The company has not elaborated on the reasons behind the delay. [via Droid Life]




By Electronista Staff

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TAGS :  

industry, gadgets, Verizon, upgrades/storage, LTE, 4G, Motorola, Xoom

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Previous Comments

  1. Eldernorm

    Fresh-Faced Recruit

    Joined: Sep 2007

    +2
    10/11, 12:42pm | report spam | reply

    Cause cheap is cheap

    Hey, when you go cheap you go cheap... Phil's house of tech repair, Phil propriator and head tech, is working as fast as he can. What with beer breaks and game shows, he will get to your device as soon as he can.

    You bought a Zune... er.... Xoom and you will get to use it ..... eventually.

    Just a thought. iPhone 4s now shipping around the world.... 73% faster than the iPhone 4.

    Just a thought, :-)


  1. SockRolid

    Fresh-Faced Recruit

    Joined: Jan 2010

    +1
    10/11, 02:58pm | report spam | reply

    Can't even get past step 1.

    Step 1 is the easiest, most basic thing in all of mobile. Build good (or great) hardware. Seriously, hardware is a baby step. Hundreds of manufacturers around the world are capable of mashing up a touchscreen, battery, processor, memory, and cellular modem chip.

    But not Motorola. And it gets even worse: the hardware is only an empty box. It's the frame for the software. It's just the package that the user experience is wrapped in. The OS is vastly harder to get right. And the OS itself is just a window into the rest of the software ecosystem.

    You can fake hardware like Motorola did with the Xoom. But you can't fake an OS. This explains Android's near-zero presence in the tablet space. And you can't fake an ecosystem. It took Apple a decade to build iTunes from "Rip. Mix. Burn." to what it is today, with 500k apps, millions of songs, thousands of TV shows and movies, and hundreds of millions of users buying all that content.

    Maybe that's why Motorola is dragging its feet fixing Xooms. Why bother? What good would it do?


  1. chas_m

    Fresh-Faced Recruit

    Joined: Aug 2001

    0
    10/11, 04:16pm | report spam | reply

    Both Xoom users ...

    ... are crushed by this news.

    Meanwhile the rest of us say HAHAHAHAHA!


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