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RIM co-CEO Lazaridis apologizes for BlackBerry outages

updated 08:25 am EDT, Thu October 13, 2011

RIM exec gets out in front of BlackBerry crisis

RIM co-chief Mike Lazaridis in a video (below) and update personally apologized for the still recovering BlackBerry service outage. The company was "working tirelessly" to get back users' faith, he said. He wanted to give a repair time but couldn't, and he acknowledged that the company should have done better.

"You expect better from us, and I expect better from us," Lazaridis said.

Both he and an earlier team update had pointed to major improvements across all areas, although the executive left room for some "possible instability" as RIM cleared the backlog of messages triggered by a core switch failure and a bad backup.

The personal response may help assuage frustrations from BlackBerry owners that top management wasn't taking responsibility for an outage that rendered its core product near-useless for almost four days. RIM and its CEOs have often made the centralized nature of BlackBerry service a selling point for its real-time speed, security, and efficiency. The creation of a single point of failure even for basic services like the web and online apps, however, makes any outage that much more severe and has led some to consider switching to an iPhone or Android phone, where such failures are generally unheard of.



By Electronista Staff
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Comments

  1. Blairmc

    Fresh-Faced Recruit

    Joined: Sep 2003

    +2

    Timing

    Ouch

  1. ruel24

    Fresh-Faced Recruit

    Joined: Sep 2009

    +6

    What if...

    What if Apple offered a limited time $100 off a new iPhone 4S to current Blackberry users? It would be nice to get them to come into the fold...

  1. tortenteufel

    Fresh-Faced Recruit

    Joined: Jul 2007

    +3

    Hmmm

    $ 1,- is enough to convince me...

  1. facebook_Joe

    Via Facebook

    Joined: Oct 2011

    +11

    I'm gonna help out Mr. Lazaridis

    Mr. Lazaridis - I'm going to help out your network by taking my Blackberry offline tomorrow when my new iPhone 4S arrives.

  1. Medazinol

    Fresh-Faced Recruit

    Joined: Oct 1999

    +5

    Who's idea was it anyway...

    so have everything from a Blackberry go through their servers. Talk about a single point of failure. This is not the first time they've had outages. I never liked the Blackberry because of this.

  1. Tofino

    Fresh-Faced Recruit

    Joined: Apr 2005

    +5

    Apparently

    Amateur hour is over...

  1. rvhernandez

    Fresh-Faced Recruit

    Joined: Apr 2005

    +1

    RIM+Netflix

    I think they went to the same business school? Really, who do these guys think they are that they think a "video" will make it all right. Seriously, keep it to yourself and just write a press release/letter.

  1. aristotles

    Grizzled Veteran

    Joined: Jul 2004

    +3

    iCloud Mail is down for me

    We probably should not be too hard on RIM right now since iCloud mail servers appear to be either down or overloaded.

  1. ricardogf

    Fresh-Faced Recruit

    Joined: Jan 2003

    0

    Huh?

    Remember when everyone and their dog (all of them morons, of course) used to say that the iPhone was a "toy" and BlackBerry THE only phone for business users or those looking for great security through that idiotic single-point architecture?

    Now watch the video again, check RIM's current financial outlook and draw your own conclusions.

    Thank you for showing us a better way, Steve!

  1. facebook_Min

    Via Facebook

    Joined: Dec 2011

    0

    not co-CEO, some of their VPs and VPs' "expert" de

    Don't blame CEO, they want RIM win.

    RIM has strange culture and self distruct political environment.

    In RIM if a new hired person figure out major problem and introduce efficient approach, both manager and his buddy group member will proof their wrong approach works. just like someone point out driving a car is right way, pushing a car is wrong way, then both manager and his buddy group member will hate you, and proof that 3 person can also move the car by pushing it. cheating email will be sent to some vice president, saying like: see, the car moving, pushing a car is a natural part of the process, in order to deny new hired contribution of introducing skill of drive a car, they have to deny merit of driving a car.

    It is very strange company culture and strange company political environment, it promote stealing and cheating skill. RIM’s management may be a typical instance in MBA course.

    This culture deny or steal hardworking team members’ contribution/innovation, generate strange political environment, destroy RIM.

    So don't blame CEO, some of their VPs and VPs' expert generate terrible culture and self destruct political environment.

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