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Sprint details AppleCare+ plan, damaged device categories

updated 07:25 pm EDT, Thu October 13, 2011

Sprint to introduce green, yellow, red categories

A Sprint rep wrote in to Engadget detailing new changes to repair procedures. Since ending the Total Equipment Protection plans, damaged iPhone 4S units will fall into one of three categories. They include green, yellow and red and will be assigned after a diagnosis.

Green repairs include minor damage, but not cracked screens. They will be handled for free within the first year for all customers and within two years for those who bought AppleCare+. Yellow applies to more serious but repairable damage, with the cost being $49 to those with AppleCare+ and $199 to non-subscribers. Only two such repairs fall under the AppleCare+ program.

The red category is for handsets that are completely unusable. They will be replaced and shipped to Apple, and the cost of a new handset needs to be covered.



By Electronista Staff
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  1. Tjp

    Fresh-Faced Recruit

    Joined: Jan 2010

    0

    Red is rip-off

    You paid a premium for the Applecare+ policy. There should be no case where you pay the cost of a new handset.
    In addition to get the new handset you not only pay the cost of the new handset, BUT, you turn the old handset over to Apple via Sprint. So you pay the cost of the new handset, and you give them the old one.
    Wouldn't it just be better to buy the new handset, and then sell the old one to someone online. That helps defray the expense of the new handset. And there are always folks looking for even extremely damaged iPhones. If you pay for the cost of a new handset under RED, will they extend the worthless in that case Applecare+ since it was essentially unused.
    I would hope they offer a discount for the new handset that is substantial. Under the old policy they would do a swap for a refurbished unit not covered under warranty for $199. So the current RED seems out of line as it was reported.

  1. davidkisley

    Fresh-Faced Recruit

    Joined: Jun 2008

    +1

    @Tjp

    You are making an assumption that the cost is not component cost. That would still be significantly less than retail. It should also be less for the smaller iPhones. In reality, that would probably be half what a new iPhone 64GB will be $899. That 99 dollar Applecare+ would be well worth it. Sending back the old one will prove that it can not be used as an iPod touch or reactivated, therefore substantiating the large discount.

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