updated 03:00 am EST, Sat November 19, 2011
RIM says some Bold 9900s fail to start
RIM in a statement acknowledged an unusual problem found by its users with the BlackBerry Bold 9900 and 9930. Some of the phones will appear to spontaneously fail and refuse to turn on easily or at all. The company didn't have an explanation, but it noted that software was at fault and planned a fix.
RIM is "actively working on a software update to resolve this issue," a representative said.
The issue didn't show up in review units and has generally been absent for months, suggesting that either it was a long term issue or one triggered by a newer software revision preloaded on some Bolds on others.
While it's unclear how widespread the issue might be, it only reinforces a string of problems in recent weeks for RIM. Its nearly four-day outage damaged its reputation right as the iPhone 4S was available for customers to switch. It also had to delay PlayBook 2.0 to early 2012 and leave its tablet without a feature promised several months earlier. Also, its overall market share has been shrinking as it loses ground to Android and the iPhone in North America. [via CNBC]