Photo inaccurately shows differing video quality

Dell has apologized for providing misleading information to those trying to buy an Optiplex desktop. Potential customers who hit the "Help me choose" link during the video chipset option process were shown an image that misrepresented how the Windows desktop would look with different video choices, showing a blurred desktop for integrated graphics and sharp only with dedicated video. Dell has since removed the image, PCPro said.

The wording that Dell used in its comparison of different video cards was accurate. There can be a difference between how images are rendered using standard and high-end graphics cards, especially with graphics-intense games or when running visual editing apps. Dell, however, showed a comparison of two identical monitors side-by-side displaying the Microsoft Windows desktop. In it, one display looked washed out and blurry. The reality is that with almost any graphics cards available from the market today, and any offered with the Optiplex, there would be no visible differences in how the desktop looked.

Dell has apologized for the misrepresentation.

"Dell endeavours to help customers to make the best decisions regarding their purchases," it said in a statement. "It was never our intention to mislead customers, and we apologise for any confusion caused. We have now removed the image from our Global sites."

By Electronista Staff