updated 04:35 pm EST, Tue December 27, 2011
Authentication problem crops up during set-up
Consumers who bought or received the Logitech Revue for the holidays may have to RMA or return the device to where they bought it. The company acknowledges that a "small number" of the Android-based devices were shipped with what the company claims to be corrupted firmware. In a message on the forums, Senior Product Manager Peter McColgan advised customers that there was "nothing that you can do to fix this" and that the only choice was to get a full replacement.
The problem first began appearing on December 17. It occurs during the initial setup of the device. Users can only get to "Step 7" during the process, during which the Revue tries to get online authentication from Logitech. Owners attempting to do so get a message that the Logitech server is unavailable. Logitech has not indicated how large the "small" percentage of recently manufactured Revues actually is.
When working properly, the Revue lets users browse the Internet, download and use Android apps, or watched streamed content using Google TV on the HDTVs. The media hub has had a troubled history and problems with the Google TV App. In November, Logitech's acting CEO Guerrino De Luca, stating that company was bringing "closure to the Logitech Revue saga," announced that the company was effectively quitting Google TV, getting rid of existing inventories, and wouldn't be carrying the Revue product line forward in the near future.