updated 09:50 am EST, Tue December 27, 2011
Italy says Apple help was unclear
Italy's Antitrust Authority said it would fine Apple 900,000 euros, or about $1.2 million, after deciding that the company had conducted "bad commercial practices" with its support. The American firm had reportedly been "unclear" on payments for its extended AppleCare warranty, which earned about 500,000 euros ($650,000) of the fine. The remaining 400,000 euros were for not properly informing customers about how long the warranties would last.
Under Italian law, companies are required to give two years of free warranty support. The policy clashes with Apple's own, where it gives a typical one-year warranty and asks users to pay extra for a full three years on a Mac or two years for an iOS device.
Apple hasn't commented on the fine, although it's expected to change its warranty terms for Italy. The company implements a common policy where it can, but it has usually been known to bend on policies when local laws require it.