Microsoft to no longer say when WP updates arrive

Microsoft's Customer Experience GM Eric Hautala updated Windows Phone owners with word that the company would go dark on detailed Windows Phone updates. Despite what it had done for much of 2011, it would no longer tell customers which carriers, countries, and phones were getting a new OS revision. No explanation was given as to the sudden silence.

Hautala's weekly blog updates would also go away in favor of general news updates on the Windows Phone page.

While the manager implied that improvements to the update process might have contributed to the scaled back information, the changes now mean that Windows Phone owners won't know when their devices will get an update beyond a generic start date. Most Windows Phone updates take multiple weeks to roll out completely and, for minor updates, occasionally exempt devices that don't need it or for which the carrier declined it.

The decision makes for a partial reversion to the days of Windows Mobile, when Microsoft couldn't say when or if a device would get an update. Turnaround times are much faster for Windows Phone than on Windows Mobile or on Android, but only Apple can so far say that it both has quick updates and definitive schedules when everyone can upgrade.

By Electronista Staff

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