Printed from http://www.electronista.com

FCC tightens regulations over telemarketing calls, texts

updated 09:20 pm EST, Wed February 15, 2012

Commission responds to public outcry

The Federal Communication Commission has moved to tighten regulations that restrict telemarketers from contacting individuals through unwanted calls or text messages. The FCC's telemarketing rules (PDF) now require companies to obtain written consent from consumers before placing calls, while text messaging and voice calls are now covered under the same regulations.

The commission has also removed the "establish business relationship" exemption, which allowed companies to make repeated calls to their own customers, even if the contact was not related to products or services that the customers had already purchased.

For individuals who give consent but later regret the decision, the FCC has imposed a new rule that requires companies to provide an automated "opt-out" option during each call. Telemarketers also face new restrictions designed to prevent "dead air" calls that arise when automated machines dial numbers even if a representative is not yet available to complete the call.

"Consumers by the thousands have complained to us, letting us know that they remain unhappy with having their privacy invaded and their time wasted by these unwanted calls," said FCC chairman Julius Genachowski in a statement.

The FCC still provides relaxed provisions for informational calls that have been found to be welcomed by many consumers, including calls related to school closings or flight changes.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Samsung Galaxy S 5

The Samsung Galaxy S5 might be the phone that Android users have been craving for some time. Information coming out of Mobile World Co ...

STM Trust technology bag

The search for a good messenger bag that doubles as a laptop bag is something many travelers find themselves facing at least once. Bet ...

PenClic Bluetooth mouse

Windows 8 aside, computer users have been trained that a mouse is the proper way to navigate through the desktop for many years now. T ...

Sponsor

toggle

Most Commented

 
toggle

Popular News