Printed from http://www.electronista.com

Microsoft revises agreements to prohibit class-action suits

updated 02:20 am EDT, Mon May 28, 2012

New TOS, EULAs to focus on individual resolutions

Microsoft has begun the process of updating the terms of service for its consumer products and services to prevent users from forming class-action suits against the software giant. The policy change, detailed in a post on the Microsoft on the Issues blog, puts a greater focus on private settlements and small claims courts as a means of settling consumer complaints, which could save the company millions compared to a punitive judgment in a jury trial, such as the Redmond company had to pay in the i4i patent-infringement case.

Microsoft has already updated the user agreement for Xbox Live to put the new policy in place, and the company's other offerings are expected to receive the updated policy in the coming months. The new policy is made possible by a 2011 Supreme Court ruling, AT&T Mobility v. Concepcion (pdf), which allows companies to settle complaints privately or in small claims court and gives companies greater power to avoid class-action lawsuits.

The blog post notes that Microsoft will provide "generous" arbitration provisions to any customers with complaints. The company will permit arbitration wherever a customer lives, reimburse filing fees, and pay customers' attorney fees in the event that arbitration is decided in favor of the complainant.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Logitech Hyperion Fury mouse

Selecting the correct gaming mouse comes down to finding a device that balances the needs of a user with a price they can afford. Ofte ...

Life n Soul BM211 Bluetooth speaker

Bluetooth speakers aren't only for listening to some music at the park or on a long bus ride, but can also be built with tablets in mi ...

Epson PowerLite Home Cinema 2030 projector

With high-definition televisions now the standard, 4K televisions becoming the next big thing, and plasma TVs going the way of the din ...

Sponsor

toggle

Most Commented

 
toggle

Popular News