updated 06:44 pm EDT, Tue July 3, 2012
Says it is in compliance with two-year warranty law
Apple has rebuffed the complaint of Italy's AGCM antitrust regulatory authority and says it is in compliance with Italian law that mandates two years of original warranty coverage on computer and electronic equipment, and that it will appeal a recent ruling that threatened Apple with a temporary shutdown in the country if it did not more clearly offer a free two-year warranty with its products as required by European Union law.
The disagreement between Apple and the Autoritá Garante della Concerrenza e del Mercato isn't really about the actual warranty, but more about the Italian's belief that Apple is selling AppleCare extended warranties by not making customers more aware that they are entitled to two years of coverage without it. Apple has already been fined over a million dollars for failing to make explicit the free guarantee.
The Mac maker has issued a brief statement that denies the charges. "We have introduced a number of measures to address the Italian competition authority concerns, and we disagree with their latest complaint," the company told Reuters. "We have appealed the recent decision of the (Italian) court as it was, in our view, based upon an incorrect interpretation of the law." The AGCM has threatened both additional fines and even a 30-day closure of Apple's Italian businesses if it doesn't comply.
Apple's warranty worldwide is only one year in length, a standard for the industry. Customers who want additional coverage can purchase AppleCare, which extends the original warranty by up to two years. No other EU countries have thus far complained about Apple's policies.