Printed from http://www.electronista.com

Google+ snags top spot in service index

updated 08:35 pm EDT, Tue July 17, 2012

Ahead of Facebook, LinkedIn, Pinterest

Google+ topped other popular sites in the American Customer Satisfaction Index E-Business Report. As Bloomberg details, Google+ tied socially-editable encyclopedia Wikipedia with a score of 78 out of a possible 100. Google's "social layer" attained higher customer satisfaction scores than Facebook, even though Facebook maintains an overwhelming lead in terms of user base.

The Index found that satisfaction with Facebook had declined from 66 in 2011 to 61 this year. The survey administrators attribute this largely to Facebook's continual alterations to its user interface, which are said to sometimes confuse and frustrate users. Users also expressed concerns about the company's privacy policy and an excess of ads.

LinkedIn and Pinterest scored 63 and 69 points, respectively, while Twitter scored 64. Facebook's 61 puts it among the lowest five companies that ACSI measures. The Index is generated using interviews from about 70,000 customers.



By Electronista Staff
toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Cat B100

Cat is primarily known for its heavy-duty machinery used in the construction industry and farming, among other areas. What may not be ...

Linksys EA6900 AC Router

As 802.11ac networking begins to makes its way into more and more devices, you may find yourself considering an upgrade for your home ...

D-Link DIR-510L 802.11AC travel router

Having Internet access in hotels and other similar locations used to be a miasma of connectivity issues. If Wi-Fi was available, it wa ...

Sponsor

toggle

Most Commented

 
toggle

Popular News