Printed from http://www.electronista.com

Google+ snags top spot in service index

updated 08:35 pm EDT, Tue July 17, 2012

Ahead of Facebook, LinkedIn, Pinterest

Google+ topped other popular sites in the American Customer Satisfaction Index E-Business Report. As Bloomberg details, Google+ tied socially-editable encyclopedia Wikipedia with a score of 78 out of a possible 100. Google's "social layer" attained higher customer satisfaction scores than Facebook, even though Facebook maintains an overwhelming lead in terms of user base.

The Index found that satisfaction with Facebook had declined from 66 in 2011 to 61 this year. The survey administrators attribute this largely to Facebook's continual alterations to its user interface, which are said to sometimes confuse and frustrate users. Users also expressed concerns about the company's privacy policy and an excess of ads.

LinkedIn and Pinterest scored 63 and 69 points, respectively, while Twitter scored 64. Facebook's 61 puts it among the lowest five companies that ACSI measures. The Index is generated using interviews from about 70,000 customers.



By Electronista Staff
toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

STM Trust technology bag

The search for a good messenger bag that doubles as a laptop bag is something many travelers find themselves facing at least once. Bet ...

PenClic Bluetooth mouse

Windows 8 aside, computer users have been trained that a mouse is the proper way to navigate through the desktop for many years now. T ...

Cat B100

Cat is primarily known for its heavy-duty machinery used in the construction industry and farming, among other areas. What may not be ...

Sponsor

toggle

Most Commented

 
toggle

Popular News