Printed from http://www.electronista.com

Apple faces Portugal lawsuit over AppleCare

updated 11:24 am EDT, Wed July 18, 2012

Regulators focus on AppleCare warranty

Apple is currently facing yet another international lawsuit over its AppleCare extended warranties. The Portuguese Association for Consumer Protection (DECO) is said to have announced plans to sue the company for misleading customers into paying for unnecessary coverage, as local laws already require electronics manufacturers to honor warranty claims for a period of two years, according to Portuguese blog iPhoneTuga.

"The Portuguese and EU law gives a two-year guarantee for portables [and laptops], but Apple does not recognize this reality," said DECO Secretary General Jorge Morgado, in a translated statement. "After several attempts to enforce these rights, without success, we decided to proceed with legal action. We will require the court to restore legality because we have no doubt that the rights of consumers are being trampled."

The case is not the first time Apple has been blasted by regulators in countries with consumer protection laws that mandate warranty coverage. The company has been battling with Italy's antitrust agency, which has threatened a temporary shutdown if a free two-year warranty, required by EU law, is not clearly offered.

Although Apple is believed to be honoring legitimate warranty claims in both countries, regulators have focused on marketing materials that allegedly promote the AppleCare Protection Plan without making an explicit reference to the free coverage as provided by law.

In the Italy debacle, Apple issued a statement claiming to have addressed initial concerns and accusing the regulators of basing their decision on an "incorrect interpretation of the law."

The DECO has yet to fully detail any plans for fines or other penalties if the company is found guilty of violating local laws. [via AppleInsider



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

  1. UmarOMC

    Fresh-Faced Recruit

    Joined: 08-09-01

    Apple's usual warranty is one year, The AppleCare extends it two years beyond that, right? Is Apple being sued because they won't honor their warranties for two years [from date of purchase] in Portugal?

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Crucial MX100 256GB SATA-3 SSD

While the price to gigabyte ratio for magnetic platter-based hard drives can't be beat, the speed that a SSD brings to the table for a ...

Narrative Clip

With the advent of social media technology, people have been searching for new ways to share the events of their daily lives -- be it ...

Blue's Mikey Digital

Blue Microphones, a company that makes some of the most popular digital USB microphones among podcasters and musicians, has for some t ...

Sponsor

toggle

Most Commented

 
toggle

Popular News