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AT&T to migrate to iPad-based point-of-sales system

updated 10:21 am EDT, Fri August 3, 2012

Will replace current desktop computer terminals

AT&T will soon start switching to an iPad-based point-of-sale system at its retail stores, 9to5Mac reports. Currently the carrier relies on desktop computers running software called OPUS, which handles sales tasks as well as checking inventory, corporate news, and customer upgrade status. In some regions the carrier has already tried to evolve by rolling out iPhones and tablets with scaled-back versions of OPUS; the iPhones, for instance, can only handle a few tasks like taking payments for accessories, or running basic account management.

The move to iPads is expected to take place over the next two years, eliminating not only any desktop computers but also the counters stores have been designed around. This should be possible because of the iPad version of OPUS, which will reproduce all of the desktop edition's functionality. An AT&T spokesperson is said to have confirmed at least some details -- namely the use of iPads expanding on the functions of present mobile tech -- but other claims, such as the process taking a couple of years, are attributed to anonymous sources.

These people say that AT&T will start deploying iPads for a larger test phase in some markets by early next year, following small-scale tests that have taken place within the past two weeks. In the redesigned stores, counters will be replaced by smaller tables used for things like opening phone packages. Locations will also have Wi-Fi base stations dedicated to the iPads, and lockers where tablets can be secured.

Still up in the air is how AT&T will actually process credit cards via iPads, so for the time being testers are said to be manually entering credit card info. Customers can choose email or print receipts, or handle their transactions through cash; clerks will simply have to go to a centralized cash drawer.

An AT&T spokesperson explains that the idea behind the migration is to have workers around customers instead of behind a table, theoretically making the experience better for both shoppers and workers. "Retail store reps can be side-by-side with the customer, completing sales from anywhere in the store, and out from behind a counter," the spokesperson says. The setup may be intended to mimic Apple Stores, where the iPad is now involved in virtually every aspect of sales, even down to the signage next to products.



By Electronista Staff
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Comments

  1. lkrupp

    Junior Member

    Joined: 05-13-01

    But how can this be? Every swinging phallus and Android cultist has labeled the iPad to be simply a toy not fit for business use. Why doesn't AT&T simply wait for the glorious Windows 8 tablets to kill Apple off and then use a "real" tablet?

    It's to contain my sarcasm these days. The nay-sayers have more and more egg dripping from their faces every single day.

  1. Glasspusher

    Fresh-Faced Recruit

    Joined: 10-07-00

    Yeah, really. They're going to be flogging those Android phones and talking trash about apple before ringing up the sale on an iPad. Oh, the irony.

    To be fair, a friend of mine got a Samsung Galaxy (III, was it?) and showed it to me, and I must say it looked and behaved quite nicely.

  1. blahblahbber

    Banned

    Joined: 02-01-05

    Originally Posted by GlasspusherView Post

    Yeah, really. They're going to be flogging those Android phones and talking trash about apple before ringing up the sale on an iPad. Oh, the irony.
    To be fair, a friend of mine got a Samsung Galaxy (III, was it?) and showed it to me, and I must say it looked and behaved quite nicely.


    The Galaxy III is very nice; order the International Version on Amazon, it has internal search functions that Apple cries about.

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