Sprint preps improved in-store service for iPhone customers
updated 12:22 pm EDT, Thu September 6, 2012
Workers to get training on iTunes, iCloud, other issues
A Sprint training document leaked by iSource indicates that the carrier is planning better support for iPhones at retail. The goal is to offer the improved support from dealers and "preferred retailers" as of October 15th. Training, though, is starting today for a variety of workers, including managers, salespeople, and technicians. Topics will include iTunes, iCloud, hardware problems, and software options.
Apple is set to announce the iPhone 5 on September 12th. Assuming Sprint ships the new device at the same time as other US carriers, that means that workers will likely only be partway through the extra training before a rush of iPhone customers hits. The carrier could have trouble balancing training with the extra labor needed to cope with an iPhone launch.
